Bill Hammett Email & Phone Number

Dublin, OH, US

Cambridge, MA, US

Cambridge, MA, US

Cambridge, MA, US

• Served as the Business Relationship and Product Portfolio Manager reporting directly to the Market CIO encompassing the following:
• Demand and Portfolio Management: Successfully managed an annual project portfolio of 65 functional and technical projects
• Service Level Management: Managed the service level agreement between IT and the BMW Financial Services business including monthly KPI reporting/reviews as well as annual service delivery review to the Executive.
• Security Architecture: Aligned resources responsible for security-related projects deliverables within Product Development teams to ensure product development alignment with secure application practices
• Audit and Operational Risk Management: Managed an extensive and comprehensive internal/external audit program as well broad review of operational risks utilizing external resources/standards (Federal Financial.
• IT Process: Responsible for leading the implementation of internal IT project management processes in alignment with internal company standards

• Served as the US IT delivery lead within a global financial steering data warehouse solution
• Worked to align business rules around financial KPIs between the US market and Financial Services headquarters
• Met all technical objectives and project milestones within this very comprehensive and complex global project

• Recruited to join the department responsible for inbound call center services servicing Financial Services customers
• Responsible for leading a team of 60 associates providing direct support to inbound call center which spanned 12 areas and handled a high volume of calls and emails (average up to 2,000/daily)
• Lean Six Sigma Black Belt Training: hand selected to attend BMW's training group

• Led the software development team of 15 associates that was responsible for providing application development implementation and support services for a variety of in-house and third-party applications
• Established a service level agreement enabling accountability for a critical application
• Influenced and presented to the BMW North America SAP group the critical need to establish a platform governance committee

• Oversaw the server engineers and daily operations teams (16 total associates), server architecture and support, storage, backup/recovery, disaster recovery, systems management and monitory
• Served as the liaison between the central BMW IT and BMW Financial Services organizations

• Responsible for overseeing engineering services within the desktop, web, network and data center areas
• Improved Efficiencies in the following areas; system deployment, implementation processes and communication which improved team output and performance resulting in decreased headcount while seamlessly supporting and.
• Customer Central Project: The team successfully engineered, tested and deployed a thin-client solution utilizing Internet Explorer 5.5 in support of our Siebel eAutomotive project. The team deployed the solution within.
• System Deployments: Led and implemented changes to the deployment process which improved the quality and extensibility of the applications utilized by the business and retailer centers. These improvements provided the.
• Infobahn on Windows 2000: Successfully led the engineering and implementation of an updated BMW dealer interface platform on Windows 2000. Infobahn was implemented on the Windows 2000 platform within normal production.