Served as the Business Relationship and Product Portfolio Manager reporting directly to the Market CIO encompassing the following:• Demand and Portfolio Management: Successfully managed an annual project portfolio of 65 functional and technical projects• Service Level Management: Managed the service level agreement between IT and the BMW Financial Services business including monthly KPI reporting/reviews as well as annual service delivery review to the Executive Committee• Security Architecture: Aligned resources responsible for security-related projects deliverables within Product Development teams to ensure product development alignment with secure application practices• Audit and Operational Risk Management: Managed an extensive and comprehensive internal/external audit program as well broad review of operational risks utilizing external resources/standards (Federal Financial Institution Examination Council (FFIEC), state specific cyber-security regulation requirements, etc.)• IT Process: Responsible for leading the implementation of internal IT project management processes in alignment with internal company standards• ISO9001: Led the successful completion of the internal audit of the department as part of the company's ongoing ISO 9001 certification program• Initialize development of the framework of internal IT controls based upon Control Objectives for Information and Related Technologies (COBIT) 5 standards• Responsible for coordination and tracking of all department training requirements in order to align with corporate compliance directives as well cyber-security program, for example: Open Web Application Security Project (OWASP) Top 10- represents a broad consensus in the cyber-security community regarding the top 10 security risks in web-based applications• Responsible for managing department updates to the Executive Committee as well as coordinate the delivery of article into the regional IT Newsletter

• Served as the US IT delivery lead within a global financial steering data warehouse solution• Worked to align business rules around financial KPIs between the US market and Financial Services headquarters• Met all technical objectives and project milestones within this very comprehensive and complex global project

• Recruited to join the department responsible for inbound call center services servicing Financial Services customers• Responsible for leading a team of 60 associates providing direct support to inbound call center which spanned 12 areas and handled a high volume of calls and emails (average up to 2,000/daily)• Lean Six Sigma Black Belt Training: hand selected to attend BMW's training group

• Led the software development team of 15 associates that was responsible for providing application development implementation and support services for a variety of in-house and third-party applications• Established a service level agreement enabling accountability for a critical application• Influenced and presented to the BMW North America SAP group the critical need to establish a platform governance committee

• Oversaw the server engineers and daily operations teams (16 total associates), server architecture and support, storage, backup/recovery, disaster recovery, systems management and monitory• Served as the liaison between the central BMW IT and BMW Financial Services organizations

• Responsible for overseeing engineering services within the desktop, web, network and data center areas• Improved Efficiencies in the following areas; system deployment, implementation processes and communication which improved team output and performance resulting in decreased headcount while seamlessly supporting and meeting the needs of the business. • Customer Central Project: The team successfully engineered, tested and deployed a thin-client solution utilizing Internet Explorer 5.5 in support of our Siebel eAutomotive project. The team deployed the solution within project timeframes while dealing with dynamic system requirements• System Deployments: Led and implemented changes to the deployment process which improved the quality and extensibility of the applications utilized by the business and retailer centers. These improvements provided the development teams with a larger window for providing system verification and user acceptance testing• Infobahn on Windows 2000: Successfully led the engineering and implementation of an updated BMW dealer interface platform on Windows 2000. Infobahn was implemented on the Windows 2000 platform within normal production deployment window without service disruption to the BMW retailer centers