Bill Heffernan Email and Phone Number
Bill Heffernan work email
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Bill Heffernan personal email
Bill has over 20 years of experience in the IT Service Management consulting and training field. He holds a Masters in Service Management, is an ITIL® V2 and V3 Expert, an ISO20000 and PRINCE2® Practitioner and an accredited APMG trainer. Bill believes that IT services should address all aspects of IT management, including service, program, project and product management, and that the focus should be on establishing a capability to measure and justify all IT investment in the context of real business value. His areas of expertise include, but are not limited to:ISO20000 Practitioner QualificationITIL® Expert & Accredited TrainerService Management Consultancy & Education (ITIL®)ITSM Gap Analysis – Business Objectives, Governance & Best Practice.Programme Management (MSP®)Project Management (PRINCE2®)Audit Preparation – COBIT & SOXBusiness AnalysisBusiness & IT ManagementBusiness Continuity & Disaster RecoveryIT Strategy Design, Development, Operation & ManagementService Improvement identification and implementation including blended application of methods – LEAN, PRINCE2®, ITIL® and COBIT
Sp3 Services
View- Website:
- sp3services.com
- Employees:
- 3
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CeoSp3 Services Nov 2013 - PresentEstablished SP3 Services as a Service, Portfolio, Program & Project Management provider specialising in business measureable value from IT and LEAN applications of best practice methods adapted in context to the environment, with inherent continual improvement capabilities.
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Principal Service Management Consultant -Sureskills Jun 2010 - 2014Dublin, Leinster, IeLead professional services team responsible for best practice IT Service Management. Core areas include ITIL, PRINCE2, PMP, Change Management. Lead consultant on delivery engagements. Lead Trainer for APMG accredited ITIL & PRINCE2 education suite. -
Professional Services DirectorEsmi 2003 - Sep 2010Director Professional Services Group and Business Management, ITSM Consultant and accredited Trainer to ITIL® Expert level, ITSM Industry Expert & PRINCE2 Consultant
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Interim Global Operations ManagerTrinity Biotech 2008 - 2009Dual role to provide maternity cover for the global head of operations and help prepare the IS organisation for the annual SOX audit. Also included was a review and 'refresh' of ITSM methods, reflecting ITIL V3 considerations which were appropriate to the organisation. Also developed an IS Operations dashboard.
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DirectorItsmf Ireland 2007 - 2009
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It Service Management ConsultingFetac 2005 - 2008Developed a strategy for the migration of the culture, orientation and practices within the ICT organization from Technology Management to best practice Service Management and program managed implementation over a two year period. In addition to providing consultancy and education services, provided and supported an on-site Service Manager to deliver significant progress in the implementation of the Service Improvement Plan. Established a Business Service Desk, providing two service desk agents while FETAC resources were being identified and trained.
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It Service And Project Management ConsultancyDublin City Council 2005 - 2008Dublin, Dublin 8, IeInitial engagement optimised Service Desk and Incident Management effectiveness through specification and implementation of improvements relating to people, process and technology. Resolution time for standard incidents reduced by 40%, customer & staff satisfaction ratings improved to required levels. -
It Service Management ConsultancyHealth Service Executive 2003 - 2008SSER, then the Eastern Health Shared Services (2003), wanted to better understand the implications of implementing service management best practice. This included cost, staff, processes and procedures implications and alignment. Bill Heffernan delivered a report that was direct and real world in its details about what was working and what was not in alignment with service management standards ITIL®. Subsequently engaged to provide guidance and mentoring for the establishment and optimisation of ITIL® aligned IT Service Management
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It Service Management ConsultancyCentral Statistics Office 2005 - 2007Cork, Cork, IeProvide ITSM consulting services defining a 3 Year IT Service Improvement Plan and working with internal ITSM resources to establish required environment. Primary areas of activity were: •Senior Management briefing and communication •Integration of product set selection and implementation•Merging of two existing Service Desks into centralised Service Desk •Process definitions and implementations •Roles & Responsibility definitions -
Professional Services Group ManagerEnable Technologies/4Front International 1998 - 2003Establish a Projects office to deliver a diverse range of projects across industry sectors, varying in scale from €20K to €6m. Projects types varied between IT implementation, Business Change (integration / mergers), Business Relocation and Construction. Managed engagements involving programmes of activities across project types to deliver business objectives within strict budget and time constraints. Team size was scaled in line with patterns of business activity and ranged between 5 – 10 project managers.
Bill Heffernan Skills
Bill Heffernan Education Details
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University Of NorthamptonIt Service Management -
ApmgIso20000
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ApmgProject Management
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ApmgItil Service Management
Frequently Asked Questions about Bill Heffernan
What company does Bill Heffernan work for?
Bill Heffernan works for Sp3 Services
What is Bill Heffernan's role at the current company?
Bill Heffernan's current role is CEO, MSc Service Management.
What is Bill Heffernan's email address?
Bill Heffernan's email address is bi****@****lls.com
What schools did Bill Heffernan attend?
Bill Heffernan attended University Of Northampton, Apmg, Apmg, Apmg.
What skills is Bill Heffernan known for?
Bill Heffernan has skills like It Service Management, Itil, Change Management, Service Delivery, Program Management, Service Management, It Management, Project Management, Management, Incident Management, Process Improvement, Service Desk.
Who are Bill Heffernan's colleagues?
Bill Heffernan's colleagues are Sean Powell.
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