Bill Helle Email & Phone Number

Gilbert, Az

• Conducted meetings with clients to determine project intent, requirements and budgets• Managed up to 4 major, high profile projects per year• Directed changes to the project scope and cost• Implemented appropriate change management processes to keep the project on track• Maintained schedules utilizing MS Excel Spreadsheets to ensure key milestones were met at every phase• Incorporated customer orient suggestions and changes to layouts and promotions to drive sales• Directed all phases of projects, from inception to completion• Monitored timelines and flagged potential issues to be addressed• Set project timelines and kept teams on task to complete milestones according to schedule• Evaluated vendor products, built maintained vendor relations• Maintained project quality with a “hands-on” management style

Monteverde, Fl

Project Manager 07/2007 – 10/2012Sourcelink Communications, Montverde, Florida• Directed changes to the project scope and cost and implemented appropriate change management processes to keep the project on track• Set project timelines and kept teams on task to complete milestones according to schedule• Defined clear targets and objectives and communicated them to other team members. • Provided outstanding service to clients to not only maintain but to extend the relationship for future business opportunities• Maintained project schedules by managing timelines and making proactive adjustments• Directed planning, budgeting, vendor selection and quality assurance efforts

Orlando, Florida Area

• Handled scheduling duties to ensure that the floor was properly staffed at all times• Recruited, interviewed and hired individuals who would bring passion and dedication to the positions at hand• Encouraged the sales staff to “cross-sell” complementary products and services• Addressed issues prior their “growing” into problems to ensure quick and successful resolution Assessed needs of customers• Monitored security and handled incidents in a calm and professional manner• Mentored, trained and supervised 7 sales professionals at any given time• Directed all merchandise (valued at $40-50K per package) and shipment processing• Recognized and rewarded outstanding performance to cultivate a positive environment• Stocked and replenished merchandise according to store merchandising layouts and trends• Collaborated with the management team to implement the proper division of responsibilities• Built and maintained relationships with customers to increase likelihood of repeat business

Elkton, Ohio

• Assigned to no less than 6 prisons during tenure• Processed and logged accurate and detailed incident reports• Unlocked rooms and suites for authorized contractors• Monitored alarm systems to detect any unauthorized entries into protected areas• Responded to calls in routine and emergency situations maintaining a orderly and calm personality Investigated all security and safety violations• Provided accurate verbal and written reports to management• Trained and mentored new staff• Conducted patrols of prison facilities, including visitor, communal and individual prisoner areas