Bill Herdegen P.E. Email & Phone Number

Hanover, Maryland, US

Assist companies like Actalent in developing effective Customer Relationship Management (CRM) processes that involves much more than purchasing CRM technology to ultimately drive business growth and success.Helping executives and practice managers to develop effective and actionable account plans, strategies, robust peer to peer relationships at all levels.

Blue Bell, PA, US

Lead and support the development of Business Plans and account strategies, including Developing templates, dashboards and 10 x 10 relationship matrices for all key customers.P&L accountability and overall management of business development, stakeholder relationship management, bid process, job initiation, planning and execution for four lines of business.

Provide executive-management, customer service, and operational expertise as Innovari continues to expand its business globally. Joining a team of utility experts and professionals that understands the electric utility industry and the unique challenges it faces, Innovari has created the first truly sustainable business model for demand-side capacity and.

• Hired to restore confidence in CL&P, transform business processes and implement a new organizational structure, with leadership responsibility for the construction, operation, emergency preparedness/response, and.
• Reduced soft tissue injuries through an injury management/physical therapy program, improved job briefing effectiveness, and set the tone with weekly safety calls involving entire management team in reviewing injuries.
• Partnered with UCONN to develop storm prediction model in parallel to Incident Command structure for major storm response, resulting in Edison Electric Institute Storm Response Award for Super Storm Sandy; recognition.
• Met all regulatory commitments/expanded system resiliency to improve electrical grid reliability during storms by addressing pole integrity, system automation, substation security, flood mitigation.
• Lowered regulatory risk, with successful outcomes of storm and rate dockets, while improving reliability, culminating in restored consumer confidence. JD Power named CL&P as a most improved large electric utility brand.
• Improved customer interaction by employees and improved reliability, leading to a reduction in complaints of operations by 80% and dramatically increasing the number of complimentary letters from customers.

Vice President, Transmission & Distribution Operations 2008-2012Vice President, Distribution & Customer Operations 2005-2008Vice President, Distribution Operations 2001-2005Recruited to turn around the bottom-tier performing metrics, including safety and costs, with oversight of 1,129 employees (one-third of total company employees), $100M in operations.

COO for this consulting engineering firm dedicated to serving the needs of the electrical utilities, municipalities and private corporations.Responsibilities included management of internal resources, alliance negotiation and oversight, client relationships, new business development and project management. Drove over $2M growth in company revenues after.

Hired to expand boutique systems integrator serving the City of Chicago water department and O’Hare airport into the electric utility industry. Responsible for all business development and coordination of the different internal business units’ expertise as it related to developing and implementing complete information technology solutions for electric.

Chicago, IL, US

Vice President, Engineering, Construction and Maintenance 1998-1999Corporate Project Manager, Unicom Competes 1997-1998Manager, Business Unit Supply 1994-1997Managed all aspects of the Transmission & Distribution (T&D) functions, with 3,300+ employees and 1,000 contractors in a union-based environment serving 3.3M customers across 11,000 sq. miles in.

Mba, Business Economics & Finance

Bsee, Electrical Engineering