Bill Hincks Email & Phone Number

Chicago, Il, Us

Chicago, Illinois, United States

Chicago, Illinois, United States

Chicago, Illinois

Greater Chicago Area

Performed trade checkout, which required batch checking and sorting orders. Customer service, including resolution of client trade breaks.Liaised between clients and trading floors.Performed outtrades and exchange trade break resolution.Operated and maintained Nicelog telephone recording equipment

Worked directly with customers and Introducing Brokers, Entered, monitored, and resolved customer trade breaks. Liaised with other departments to ensure issues were resolved while prioritizing problems to ensure more critical issue were given attention first.Resolved a number of issues ranging from trade issues (missing, mispunched, wrong account, etc.), to setting up and assisting with eMidas related issues, to commission problems (rate changes, adjustments), to account issues (personal… Show more Worked directly with customers and Introducing Brokers, Entered, monitored, and resolved customer trade breaks. Liaised with other departments to ensure issues were resolved while prioritizing problems to ensure more critical issue were given attention first.Resolved a number of issues ranging from trade issues (missing, mispunched, wrong account, etc.), to setting up and assisting with eMidas related issues, to commission problems (rate changes, adjustments), to account issues (personal information changes, account closures).Prepared and mailed customer Audit Confirmations. Show less

Greater Chicago Area

Oversaw checkout and outtrade staff.Monitored corporate error accounts, collected incident reports and prepared error spreadsheets for upper management. Managed afternoon clearing operations along with supervisory activities that required me to manage all departmental activities and staff (back office, couriers, and afternoon staff from the trading floor) and completed performance evaluations of current staff in addition to recruiting and training new staff.Reviewed various trade… Show more Oversaw checkout and outtrade staff.Monitored corporate error accounts, collected incident reports and prepared error spreadsheets for upper management. Managed afternoon clearing operations along with supervisory activities that required me to manage all departmental activities and staff (back office, couriers, and afternoon staff from the trading floor) and completed performance evaluations of current staff in addition to recruiting and training new staff.Reviewed various trade break reports (unprocessed, CBT web report, outtrades).Managed and maintained telephone recording equipment. Show less

Greater Chicago Area

Performed batch checking and order sorting.Resolved trade breaks.Monitored corporate error accounts.

Greater Chicago Area

Resolved unmatched trades prior to the market open of the Chicago Mercantile Exchange and then performed phone clerk duties at the CME through the market close, which included taking orders, expediting fills in a timely fashion, and reporting fills to customers.

Greater Chicago Area

Performed phone clerk duties at the CME through the market close, which included taking orders, expediting fills in a timely fashion, and reporting fills to customers.

Greater Chicago Area

Received orders from phone clerks and delivered them to the traders working in the futures-and-options pits at the Chicago Mercantile Exchange.