Bill Hinds Email & Phone Number

Roswell, Ga

Program Manager for Altice USA. Apr. 2022 - PresentLead consultant for strategic system replacement of customer acquisition BSS CRM system. Manage team to develop and deliver business requirements. Identify, develop and manage the overall program timeline. Provide C-level Executive guidance on program priorities and acceptable risk tolerances.Solutions Architect for Charter Communications. Aug. 2020 - Apr. 2022 Develop and define solution to ensure successful customer billing migration through bill cycle and autopay conflict avoidance. Define migration opportunities. Develop overall hour-by-hour migration implementation schedule and coordinate with 3rd party vendors to ensure overall migration success.Wireless Program Manager for Altice, Feb. 2018 - Jun. 2020Lead consultant of wireless telecommunications knowledge for Altice's wireless program development. Evaluate BSS/OSS vendor’s solutions and identify needs and gaps in proposals. Work with 3rd party vendors to ensure the interests of the cable partner are represented in the final solution. Set up program into manageable work streams. Oversee program development team to ensure cross-channel communication and continuity of work between work streams including internal and external resources. Provide C-level Executive guidance on program priorities and acceptable risk tolerances.

Overland Park, Ks

Responsible for overseeing Wireless Carrier functionality and integrating into a streamlined workflow within an automated kiosk delivering activated handsets and accessories. Manage 3rd party vendors to develop code to enable required capabilities.

Overland Park

Overland Park, Ks