Bill Holbrook

Bill Holbrook Email and Phone Number

Marketing Director | Communications Strategist | Customer Experience | Team Leader @ Reframe Financial
Bill Holbrook's Location
United States, United States
Bill Holbrook's Contact Details

Bill Holbrook work email

Bill Holbrook personal email

n/a
About Bill Holbrook

A true passion for strategic marketing solutions and innovative communications that solve problems, move the needle and make a difference. Over 20 years of success as a marketing professional – marketing B2B and B2C products and services, and creating exceptional customer experiences. I have built and lead high-performing teams, developed marketing campaigns for some of the largest companies in the world, managed multimillion-dollar budgets and built a communications solution with a multibillion-dollar impact. I develop marketing strategies, communications and creative solutions that drive desired behaviors, solve customer problems, increase profitability and generate serious revenue. My marcom experience spans everything from complex financial products to wellness programs – for consumers, customers, producers and employers. From acquisition to retention, adoption to engagement, operational and transactional... I bring a true holistic view of the end-to-end customer journey.I’m energized by…• A good challenge: Bring me a problem and I’ll get you a strategic solution.• Testing & learning: When things go well (or don't) - always test & learn. There is no finish line.• Influencing behaviors to drive results: Creative communications, predictive analytics and behavioral science blended together to get the right message, to the right person, at the right time.• Exceptional customer experiences: Building relationships, providing solutions, demonstrating value and transparency while ensuring the customer always remains front and center.• Working with great people: Collaborating, mentoring, learning, celebrating wins (big & small) and having some fun!• Coffee: I do love a good cup of coffee.I bring a unique blend of both creative and analytical skills, an unrelenting curiosity and demonstrated leadership abilities. I’ve successfully managed numerous high-profile initiatives with significant financial and/or reputational impact. I’ve done a lot, and learned a lot – but what it really comes down to is this... a positive attitude and a strong work ethic will always pay dividends.

Bill Holbrook's Current Company Details
Reframe Financial

Reframe Financial

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Marketing Director | Communications Strategist | Customer Experience | Team Leader
Bill Holbrook Work Experience Details
  • Reframe Financial
    Marketing Director
    Reframe Financial Mar 2021 - Present
  • John Hancock
    Head Of Inforce Marketing
    John Hancock 2018 - 2021
    Boston, Massachusetts, United States
    Developed and executed solutions to optimize the customer experience, engage and build relationships with customers, drive digital-based experiences and to monetize the inforce customer block. Mapped customer journeys, optimized key touch points and introduced innovative communications to help life insurance customers achieve their goals – increasing NPS, mitigating call volumes and improving customer and producer experience. Executed upsell campaigns driving sales of additional life insurance coverage and integrated communications to drive adoption of digital-based wellness programs. Developed campaigns to increase adoption of digital self-service options and communications to improve long-term care insurance claim experience.
  • John Hancock
    Director Of Customer Marketing & Communications
    John Hancock 2011 - 2018
    Boston, Massachusetts, United States
    Led team of five employees, managed all customer-facing communications and promotions and acted as communications lead on initiatives with significant financial, reputational and/or legal impacts. Developed all long-term care insurance rate increase communications for customers, producers and group clients and built scalable process to support ongoing customer-centric notifications on a rolling basis - achieving financial goals while preserving brand reputation and mitigating call volumes and complaints. Managed the development of engagement communications for launch of John Hancock Vitality – a digital-based wellness program for life insurance customers; including 200+ assets across website, digital and print. Developed POC content marketing program designed to attract organic traffic to life insurance consumer website, capture and nurture leads and convert to sales.
  • John Hancock
    Director Of Benefit Communications
    John Hancock 2002 - 2010
    Boston, Massachusetts, United States
    Managed the development and execution of group long-term care insurance marketing communications and enrollment campaigns for Fortune 500 companies (including Apple, AT&T, Citibank and IBM) and universities. Built and led full-scale marketing team of 11 employees and effectively managed $2.5M budget. Developed integrated campaigns and innovative communications – consistently exceeding annual sales goals and driving John Hancock’s group long-term care business to #1 market position.

Bill Holbrook Skills

Insurance Financial Services Long Term Care Project Management Leadership Business Analysis Process Improvement Microsoft Office Life Insurance Risk Management Customer Service Microsoft Word Software Documentation Visio Business Process Improvement Vendor Management

Frequently Asked Questions about Bill Holbrook

What company does Bill Holbrook work for?

Bill Holbrook works for Reframe Financial

What is Bill Holbrook's role at the current company?

Bill Holbrook's current role is Marketing Director | Communications Strategist | Customer Experience | Team Leader.

What is Bill Holbrook's email address?

Bill Holbrook's email address is wh****@****ock.com

What skills is Bill Holbrook known for?

Bill Holbrook has skills like Insurance, Financial Services, Long Term Care, Project Management, Leadership, Business Analysis, Process Improvement, Microsoft Office, Life Insurance, Risk Management, Customer Service, Microsoft Word.

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