Bill Holden Email & Phone Number

Durham, North Carolina, United States

Responsible for selling and maintaining a portfolio of Support Agreement Clients. The Managed Services Sales Advisor achieves revenue goals by identifying new and existing clients in assigned target market(s), developing & maintaining strong, trusting relationships with clients, and developing detailed proposals that respond to client’s needs for on-going A/V Support.Essential Functions:• Maintain a strong sales pipeline• Build, strengthen, and manage current client accounts and develop new client-for-life relationships• Hold bi-annual strategic planning meetings with high value clients• Provide exemplary customer service during any client interactions, instilling confidence both in our capabilities and our trustworthiness to deliver on a commitment of excellence • Pursue new business in assigned target markets including identify and develop potential new clients within and around current clients• Exhibit a consultative sales approach to determine the customer’s AV needs• Partner with internal teams to provide the best client experience that will “Wow” the client• Support the resolution of client issues• Maintain compliance with KONTEK policies, systems, and CRM tool• Actively seek and demonstrate continuous growth in knowledge of current and new technologies relevant to KONTEK’s product and service offerings, strategic vision, and impact to clients• Provide strategic input to Director, Operations regarding company and team strategy (e.g. pursuit of new markets, process improvement, client satisfaction, etc.)

Raleigh-Durham, North Carolina Area

Represent Imagine to corporate, health care, clinical research, and academic marketplace.• Responsible for the achievement of the sales goals of IMAGINE Charlotte. Consistent upward sales performance exceeding $1,800,000 annually. These goals include but are not limited to specific gross and net sales targets, ensuring client satisfaction, growing account relationships while also acquiring new business, and maintaining a high level of professionalism in promoting the company with clients and internal employees.• Maintain accurate client records within CRM software (Customer Relationship Management).• Work closely with my team to identify organic growth opportunities.• Manage customer relationships and develop strong, long-term, collaborative relationships through appropriate and timely contact, resolution of issues, and achieve customer satisfaction.• Locate and contact prospects best suited for Imagine. Demonstrate understanding of requirements and benefits of each capability and service offered by Imagine.• Provide oversight of production teams relating to my projects.• Deliver effective presentations at the executive level to gain customer engagement.• Collaborate with cross functional teams including marketing, technology, and operations to coordinate selling efforts and ensure delivery of products and services are meeting or exceeding agreed upon SLA’s (Service Level Agreements).• Work closely with various internal departments – Account management, Estimators, Project Managers, and SVP of Sales.

Charlotte, North Carolina, United States

Sell and service Harperprints products and services to the commercial marketplace. • Develop and maintain my account base with the focus on increasing sales with high value-added percentage. Consistent upward sales performance exceeded $1,000,000 annually.• Provide information to my client and prospect base regarding new offerings and services. • Provide feedback to ownership regarding customer trends, initiatives, and problem solving.

Direct and coordinate activities of workers and technical contractors engaged in computer operations. Plan and develop policies and procedures for carrying out computer operations. Oversight of the Purchasing, Planning, Scheduling and Estimating Departments within Cary Printing Co.• Responsible and accountable for overall quality, accuracy and efficiency of the Computer Operations, Purchasing, Planning, Scheduling, and Estimating Departments.• Manage and maintain all updates to the Management Information System.• Prepare annual budget for computer/network expenditures.• Conduct research on network upgrades and components to determine feasibility, cost, and compatibility with current systems.• Provide cost analyses, plan projects, and coordinate tasks for installation of data networks, and software purchases/upgrades.• Analyze performance of computer programs and take action to correct deficiencies.

Durham, Nc

Responsible and accountable for the daily operations of Verizon Print Services. This includes the quality assurance process, digital prepress operations (Agfa CTP and Nexxus Workflow), pressroom (40” multicolor sheetfed and web), bindery, and shipping/receiving. • Direct supervision of 27 Associates in a multiple shift, union environment. • Expense budget of $3,900,000 annually and production of 35,000,000 impressions annually. • Responsible and accountable for workflow, quality, on time delivery, employee morale, OSHA compliance, labor relations, and plant equipment. • Responsible for the accuracy and verification of data collection into the Pace Print Management System daily. • Train new employees on the use of the Pace System. • Review all projects prior to billing to ensure ongoing accuracy of estimate vs. actual costs.

Hillsborough, North Carolina, United States

Manage a $6,000,000 annual revenue multi-shift web screen printing facility that produces pressure sensitive graphics, labels, and parts for Original Equipment Manufacturers, and produce advertising and sales promotion materials for commercial and retail markets. Represent the institution in all contract reviews and capabilities assessments. Control labor, outside costs and material costs to maximize contribution margin. Specific responsibilities and duties include:• Manage production, manufacturing processes, plant quality, on time delivery, and plant costs.• Maximize profitability on all print projects.• Ensure continued ISO 9001: 2000 certification as the management representative to independent auditors, and as an internal auditor to other F.B. Johnston sites.• Approve all design and engineering of all new printed parts prior to production.• Approve contract reviews for large clients.• Responsible for all raw materials and finished products inventory at the Hillsborough facility.• Responsible for preparing and justifying capital expenditure requests.Assist the Sales and Marketing group as needed; represent the plant to existing customers, perform plant tours for potential customers, travel to customer location to assist in problem solving, prototypes, or new product rollouts.

Durham, North Carolina, United States

Managed Duke University’s publication facility. Annual revenue of $5,000,000. The facility provides graphic and web page design, printing, print project management, and bulk mail services to the Duke community. Direct responsibility for all functions including marketing, customer service, production, and capital purchases. Specific responsibilities and duties included:• Responsible for hiring, development, motivation, and discipline for 37 employees. • Manage departmental budget to maximize profitability• Manage functions within PSI print management software and integrate facility into shop floor data collection. Train employees on the use of shop floor keypads and barcode readers.• Act as resource to the University for planning print/media projects.• Direct responsibility for design, production, and distribution of large University projects (President’s Annual Report, Fuqua School Magazine, Duke Undergraduate Packets, Duke University Stores promotional projects).• Represented Duke University in the following organizations: National Association of Printers and Lithographers (NAPL), Association of College and University Printers (ACUP), Southeastern Regional Printing and Duplicating Managers Association, Inplant Printing Managers Association (IPMA), and Printing Industries of the Carolinas (PICA).

Diploma Of Education

Activities and Societies: Symphonic Band, Marching Band, Monogram Club, Allstate Band, VICA Club, French Club

Education record