●Handled all incoming customer concerns and complaints for flooring and furniture.●Analyzed details of complaint to determine if complaint is product, installation or site-based.●Scheduled inspections to ensure proper corrections are made to installation errors.●Assisted builders and customers in the correction of site-based problems that affect flooring.●Filed claims with manufacturers and mills for flooring and furniture received with manufacturing related defects.●Ordered parts and material for repairs and replacements.●Drafted and sent credit invoices out for material and labor on furniture and flooring claims.●Applied credits and payments to replacement invoices and upgrades.●Assisted customers with warranty information on all flooring and furniture purchases.●Ensured that company costs were kept to a minimum by correcting in house errors while ensuring customers remained happy.●Maintained a good working relationship with local businesses, builders, customers, and vendors.●Assisted Installation Manager with training installers on new installation methods and guidelines as flooring technologies advance.●Assisted sales staff with customer inquiries on product warranty and maintenance.●Worked with Accounts Payable & Accounts Receivable in the processing of claim invoices, credits and payout on labor.●Trained and assisted warehouse personnel in the handling of furniture and fragile flooring products to prevent product damages and loss.●Assisted Warehouse Manager with the documenting and inspecting process of product deliveries and returns due to defects.●Completed claim forms, inspection requests and bill of ladings for claim products.●Maintained a positive and encouraging relationship with all employees and installers while training and correcting problems within the company.●Ensured that the end result for furniture and flooring purchases were to the customer’s satisfaction.

●Supervised and trained four technicians in the operations and maintenance of a major telecommunications command and control center.●Answered incoming calls from civilian customers, handling their outages in a timely manner.●Utilized Cisco routers, switches, CSU/DSU, modems, and cryptographic equipment to maintain reliable connectivity over 1,000 circuits, lines and trunks for ships at sea, and land based facilities.●Troubleshoot, and isolated audio and digital circuits using various test equipment and loop-back methods.●Maintained network connectivity over LAN, BAN, WAN, and satellite networks.●Provided network connectivity, data, video teleconference, banking at sea, SIPRNET (Secured Internet Protocol), non-secured internet protocols, and high Data photo imaging services using commercial satellites (WSC-8), DOD satellites (WSC-6), and commercial telephone service providers.●Used encryption equipment and keying material on a daily basis to allow secure telecommunications on data, voice, VTC circuits, lines, and trunks.●Used SRCS computer to control various transmitters and receivers at various sites in support of ships at sea and shore based commands.●Worked daily with Timeplex, DOS, Windows, Windows NT, Microsoft Office, Microsoft Outlook, Excel, PowerPoint, Access, and UNIX.●Maintained a Top Secret SSBI Security Clearance.●Attended an Exceptional Customer Service Seminar.