Billie Jo Sharp Email & Phone Number

Waxhaw, North Carolina, United States

• Managing all direct department lines of a $14M, 95-employee, big-box location
• Exemplary customer service demonstrated by being consistently 10% above company
• Enforcing sound merchandising, inventory, pricing, loss control, and hiring strategies, becoming top 25% in company performance goals
• Ensuring compliance of corporate programs and directives related to hiring, training, benefits, as well as leading human resources to high levels of execution and performance
• Developing associates and managers on best practices in retail management and customer relations through training, coaching, and mentoring
• Achieved top box results in the Associate Engagement Survey, and improving by 22%

Charlotte, NC

• Managed merchandising, inventory, pricing, and human resources for a $15M big-box location with staff of more than 120 sales associates (including Area Supervisors and Assistant Managers of 88k multi-level store)
• Reduced shrinkage results by 30 percent in the first year and dollar amount by $50,000 the following year
• Earned title of Master Trainer in the district, responsible for training the development classes for all managers and assistant managers
• Supervised store opening and closing procedures, and coordinated daily human resources and customer relations to ensure service and operational excellence

Columbia, SC

• Advanced through promotions from assistant store manager to a general manager of a $14M, 110-employee, a big-box location
• Handled all merchandising, inventory and cash control, hiring, and training
• Motivated associates to high results, achieving top 10% in company performance goals for 2 consecutive years
• Chosen by District Manager to be the training store for new executives due to the high caliber of execution of Kohl's Best Practices

Pineville, NC

• Provided operational and fiscal support in managing a $21M, 125-employee, big-box location
• Assisted with hiring, training, and coordinating human resource needs for exceptional service and operational performance
• Assisted with leading the inventory process through preparation and execution guidelines, improving inventory results above beyond company goals
• Perfected the Truck Process to meet company standards and was recognized for having the best stock room

Pineville, NC

• Assisted the General Manager with the business metrics management, merchandising, for a big-box location
• Assisted in recruiting, hiring, training and scheduling of employees to meet company standards and business objectives
• Ensured the compliance of firearm sales to ATF guidelines
• Provided support analysis of business metrics and monthly reports to evaluate pricing and store performance

Goody's Department Store

Manager responsible for overseeing all aspects of the store's operations: merchandising, inventory, pricing, training and all aspects of human resources.