• Managing all direct department lines of a $14M, 95-employee, big-box location• Exemplary customer service demonstrated by being consistently 10% above company• Enforcing sound merchandising, inventory, pricing, loss control, and hiring strategies, becoming top 25% in company performance goals• Ensuring compliance of corporate programs and directives related to hiring, training, benefits, as well as leading human resources to high levels of execution and performance• Developing associates and managers on best practices in retail management and customer relations through training, coaching, and mentoring• Achieved top box results in the Associate Engagement Survey, and improving by 22%

• Managed merchandising, inventory, pricing, and human resources for a $15M big-box location with staff of more than 120 sales associates (including Area Supervisors and Assistant Managers of 88k multi-level store)• Reduced shrinkage results by 30 percent in the first year and dollar amount by $50,000 the following year• Earned title of Master Trainer in the district, responsible for training the development classes for all managers and assistant managers• Supervised store opening and closing procedures, and coordinated daily human resources and customer relations to ensure service and operational excellence

• Advanced through promotions from assistant store manager to a general manager of a $14M, 110-employee, a big-box location• Handled all merchandising, inventory and cash control, hiring, and training• Motivated associates to high results, achieving top 10% in company performance goals for 2 consecutive years• Chosen by District Manager to be the training store for new executives due to the high caliber of execution of Kohl's Best Practices

• Provided operational and fiscal support in managing a $21M, 125-employee, big-box location• Assisted with hiring, training, and coordinating human resource needs for exceptional service and operational performance• Assisted with leading the inventory process through preparation and execution guidelines, improving inventory results above beyond company goals• Perfected the Truck Process to meet company standards and was recognized for having the best stock room

• Assisted the General Manager with the business metrics management, merchandising, for a big-box location• Assisted in recruiting, hiring, training and scheduling of employees to meet company standards and business objectives• Ensured the compliance of firearm sales to ATF guidelines• Provided support analysis of business metrics and monthly reports to evaluate pricing and store performance

Manager responsible for overseeing all aspects of the store's operations: merchandising, inventory, pricing, training and all aspects of human resources.