Billie Perio Email and Phone Number

• Developed and implemented operational procedures to ensure quality standards are met.• Monitored and improved efficiency of processes, team performance, and customer service.• Directed operations staff by providing guidance, training, and support in order to meet company objectives.• Analyzed data from daily reports to identify trends in production performance metrics.• Created detailed reports on the performance of individual departments within operations.• Coordinated with other departments including sales, marketing, finance, human resources. to ensure efficient operations.• Led cross-functional teams in problem-solving activities related to process improvements or new product launches.• Managed staffing needs through recruitment, selection, onboarding and training, disciplinary action as necessary.• Resolved customer complaints in a timely manner while ensuring customer satisfaction remains at optimal levels.• Guided employees on understanding and meeting changing customer needs and expectations.