Billie Johnson Email & Phone Number

➥ In order to excel in today’s competitive business environment, a successful Customer Experience Executive needs a careful balance of business development, marketing and customer engagement expertise - backed by robust leadership skills. I combine over 2 decades’ experience leading customer experience/engagement initiatives for multiple high-profile corporations; making the forward-looking decisions that drive significant and sustainable growth; unifying, standardizing and synergizing all brand marketing and communications initiatives; and laying the foundations for success.➥ I excel at advocating for and championing the end user, translating opportunities into protracted bottom-line results, facilitating revenue stream diversification, enabling next-level customer experiences, and bridging the gap between strategy and execution. I combine a hands-on, detail-driven mindset with a holistic organizational vision to create a balanced strategy that successfully unites short-term revenue goals with long-term strategic objectives.➥ I am a dependable and supportive collaborator who is a pillar of strength for my team. From the outset, I establish a tone of urgency and professionalism by setting clear expectations, getting everyone on the same page, encouraging transparent communications, and leading by example.➥ I have the communication skills to clearly articulate my vision, persuade people to take action, and get the ball rolling in the right direction. Whether I’m sending out emails, communicating with a partner, negotiating with a vendor, or anything in between; I communicate quickly, accurately and effectively.☛ Key Skills ☚ ✦ Customer Relationship Management✦ Plan Formulation & Execution✦ Top-Tier Communicator & Visionary✦ Account Management & Growth✦ Innovation Driver/Change Agent✦ Marketing & Communications✦ Customer Success & Retention✦ Partnership Building✦ Team Development & Leadership✦ Cross-Functional Collaboration✦ Sales & Business Development✦ Upselling & Cross-Selling Expertise

Listed skills include Direct Marketing, Leadership, Account Management, Customer Service, and 36 others.