Manage a 7 acre boarding facility for domestic animals that includes boarding and day camp facilities, can board up to 160 dogs and host up to 120 day camp dogsLead a team of 8 - one office manager, two lead pet care specialists and five pet care specialists Work Schedules Duty SchedulesTrainingReviewsResponsible for safety and care of all animalsWork with Property Manager to ensure grounds are safe for additional activities and project are on scheduleCreate a monthly newsletter to be distributed to all clients via emailCreated and maintain the company websiteCollectionsAnything needed to maintain safety and fluidity of operations

 Assisted Project Directors with managing projects in areas such as billing, reporting, and project updates. Reviewed screeners to ensure compliance with client requirements.  All vendor invoicing. Tracking and reporting Customer Service Measurements from all satisfaction surveys to executives. Entered all project data in proprietary system for official start of study. Assisted Finance team with scopes to ensure studies remained on target. Ad hoc reporting and duties as needed to ensure timelines remain stable.

-Customer communication through FAQs (Frequently Asked Questions) on customer service pages of macys.com and bloomingdales.com-Scripted agent communication for Kana emails-Scripted agent communication for Live Chat responses-All FAQ reporting +Including daily/weekly/monthly reports, we well as ad-hoc requests-Publishing/maintaining department Sharepoint site +Six (6) sub-departments and 12 sub-sites-Maintaining relationship with Oracle for RightNow Technologies

-Forecasted units for credit applications, terms & conditions and other legal documents for store and customer needs, both English and Spanish-Responsible for editing various versions of credit applications and legal documents, both English and Spanish-Worked with vendors to ensure timely publishing and delivery-Created mailing lists for direct mail pieces-Created an archive system of all document versions, as well as customer mailings-Responsible for ensuring all retail locations are supplied with the latest version(s) of credit applications, both English and Spanish

-Responsible for leading a team of 42 phone associates who's job it was to: +Research and decision online applicant's credit applications +Research and decision online sales that went into a queue status +Research and report all fraudulent activity through customers and credit reporting agencies +Phone call to and from customers requesting additional information on application status or fraudulent activity +Live Chat with customers requesting information on online application status +Customer email for the Credit Granting department ++Credit guideline information (current guideline, increase requests) ++Denied sales ++Changing account information ++Respond to customer feedback, positive and negative