Provides installation/troubleshooting and daily operational support to the VOIP phones, Teleconferencing equipment, AVMM/conference rooms, printers, desktop computers, other hardware devices as requested, and completes associated cabling work.Supports refresh, modernization, projects, and STO activities as required.Travels to support other locations within the area as needed.Follows proper processes of equipment classification, handling and sanitization.Conducts equipment surveys, inventories, completes database updates, and assists with logistical services for associated equipment.

Oversees network operations and communications data flow, performance, and availability● Ensures system updates and compliance by applying security/software patches and upgrades● Authors' Standard Operating Procedures and ensuring continuous updates for applicablesystems● Performs Tier 1-3 troubleshooting and resolution of network-related issues● Installs configures and maintains SATCOM modems (hardware/software), KG-175/250, and Ciscorouters/switches to provide network connectivity and improve performance● Plans, tests, and coordinates implementation of the network, file server, mainframe, andworkstation hardware and software● Consults with the customer and evaluates requirements, recommend designs, and coordinatetasks for the installation of networks● Conducts technical research on network upgrades and components to determine feasibility,cost, the time required, and compatibility with current systems● Performs systems analysis, evaluation, and integration of applications for daily operations andescalation of system/network trouble tickets as needed● Installs configures and maintains physical and virtual Linux/Windows servers and workstations● Installs, upgrades, and configures network printing, directory structures, user access, security,software, and file services● Conducts network security scans to assess vulnerabilities and ensure compliance● Coordinates the establishment of user profiles, user environments, directories, and security fornetworks being installed

Updated and troubleshoot 120 assets across 2 domains ensuring 98% uptime and no loss of data● Conducted and supervised the maintenance of 2 Active Directory and Exchange servers for over347 accounts, providing access to vital networks for national security.● Developed and led training for midsized departments to promote proper use and maintenanceof LAN/cyber security● Maintained RHEL systems within VMWare environment across 2 LANs with minimal downtime● Maintained and used EKMS/KMI keying equipment to load and control various types of SATCOMequipment.● Used and controlled physical and electronic security keys for vital systems of a submarine.● Controlled cryptographic information ensuring no compromised data for over 9 years● Planned and controlled communications for naval ships over RF and SATCOM methods● Created and led training on submarine communication equipment that led to the successfulqualification of over 15 new personnel.● Performed over 36hrs of weekly maintenance and troubleshooting on electrical and hydraulicequipment.