Bill Janzent Quinto Email & Phone Number

Makati, National Capital Region, Philippines

Makati, National Capital Region, Philippines

* Coordinated deliveries with local supply teams from different parts of the world to assist customers in purchasing lubricant oils for international marine vessels.* Delivered end-to-end customer support by managing existing customer portfolios in their order-to-cash journey and engaging with various members of the international marine supply chain teams (both internal and third-party)* Attended to administrative requests and completed other ad hoc operational tasks as assigned by business stakeholders like sales representatives and the supply chain teams* Utilized SAP for purchase orders and Salesforce as a CRM tool for handling data; ensured correct data of purchase orders OTHER ACCOMPLISHMENTS:- Received two quarterly General Manager awards in digital transformation and customer back categories- Joined a special project that successfully migrated order data from a legacy tool to Salesforce. My contributions included participating in the testing phase, attending to and escalating issues during the hypercare period, and assisting end-users once the project was fully deployed in the operations.

As a content writer, I collaborated with a creative team to write and develop various forms of feature content and copy for use in client websites and blogs. We utilized SEO tools and practices to increase website traffic, which resulted in significant boosts in engagement.

Pasig, National Capital Region, Philippines

* Processed documentation, analyzed audit errors, and then resolved or escalated issues, and maintained highly-sensitive data related to US Health Insurance stored in a client-specific online administration system* Generated reports related to the processed transactions and performed audit functions within the department* Produced and completed various reporting and ad hoc tasks assigned by the client and onshore counterpart* Delivered consistent work quality with high audit accuracy

Work From Home

Researched and produced relevant and timely news content covering tech, media, and business-related stories from the US and other parts of the world and used SEO practices to improve readability and increase website traffic

Researched on a wide array of assigned topics from online sources and composed cohesive, well-structured, proofread blog articles for use on websites

Lipa City, Batangas

Delivered over-the-phone customer service regarding account/billing concerns to overseas cable and internet subscribers

Batangas State University

The LATHE is a campus organization under the Office of Student Publications, and the following are the positions/roles I have assumed: -Executive editorial board member (2014-2018) -Editor in chief (2015-2017, Literary Folio and Campus Newsletter) -Section Editor/Literary Editor (2013-2018) -Reporter/Writer/Contributor -Comic Writer/Artist (2015-2018)

Laguna, Philippines

Drafted detailed isometric diagrams of piping layouts of plant designs using computer-aided design systems. Also assisted in some minor architecture tasks such as identifying floor plan sections