Bill Johnson Email and Phone Number

Managing a team of 10 Area specification Managers focusing on providing heating solutions into social housing and regional developers

Leading a team of 8 Area Specification Managers to deliver sales of £9.5m pa by gaining product specification via relationships with stakeholders at all levels of the decision making process with a specific focus on regional housebuilders, social housing and care homes.

Working with architects, local authorities, contractors and merchant groups to gain specification and sales via product education and the building of and maintenance of effective customer relationships

Full P&L responsibility for managing 8 locations in the Birmingham area with over 50 staff and a multi-million pound turnover.• Year on year sales and profitability growth, including a 35% sales increase from locally managed accounts• Successful re-structure to increase productivity and establish effective development and succession plans for the staff• Management and delivery against key customer service led KPIs

Responsible for the planning, prioritisation and tracking of all key activities across a 503 locations, with a key focus being driving improvements in the base standards and levels of service in all locations.• Created and managed a ‘Branch of the Year’ competition, with 82% of locations improving standards over a 12 month period• Customer service levels defined and KPI reporting established and driven throughout the Wolseley UK businesses• Launch of a robust customer complaint… Show more Responsible for the planning, prioritisation and tracking of all key activities across a 503 locations, with a key focus being driving improvements in the base standards and levels of service in all locations.• Created and managed a ‘Branch of the Year’ competition, with 82% of locations improving standards over a 12 month period• Customer service levels defined and KPI reporting established and driven throughout the Wolseley UK businesses• Launch of a robust customer complaint process throughout the UK business units• Implementation of a new communication planning, delivery and tracking process Show less

Identifying, leading and delivering growth strategies and ensuring all commercial activities were fact based and underpinned by good analysis and critical thinking.• Responsible for the Tender Management processes across the UK business units, with a focus on identifying opportunities and ensuring tender submissions were of the highest possible standard and that the companies commercial risks were minimised• Running of a sales support team, incorporating estimating support and a Key… Show more Identifying, leading and delivering growth strategies and ensuring all commercial activities were fact based and underpinned by good analysis and critical thinking.• Responsible for the Tender Management processes across the UK business units, with a focus on identifying opportunities and ensuring tender submissions were of the highest possible standard and that the companies commercial risks were minimised• Running of a sales support team, incorporating estimating support and a Key Account call centre team. Both teams were focussed on maintaining exceptional levels of customer service as well as seeking additional profit opportunities by working with key customers to highlight and deliver joint cost savings.• Tracking of all key commercial activities, with a focus on best practice sharing and driving remedial actions when required• Working with all departments to ensure all new initiatives are commercially viable allowing success to be maximised Show less

Management of a team focussed on minimising potential lost revenue by identifying low margin transactions and working with the business units to prevent repeated pricing errors and obtaining additional support from the supplier base.• Working with the business units and supplier base to obtain additional supplier funds to support low margin, high volume business• Introduction of a new margin support management system, allowing full visibility of all low margin business and allow for… Show more Management of a team focussed on minimising potential lost revenue by identifying low margin transactions and working with the business units to prevent repeated pricing errors and obtaining additional support from the supplier base.• Working with the business units and supplier base to obtain additional supplier funds to support low margin, high volume business• Introduction of a new margin support management system, allowing full visibility of all low margin business and allow for remedial actions to be taken Show less

A variety of placements within Wolseley UK including working in various branches in the North East and projects including pricing realignment in the Build Center business unit