Bill Kassner Email & Phone Number

Newark, Delaware, 19713

Trained potential sales agents for Xfinity on customer relations, meeting sales goals and objectives and client products, promotions and proper demonstration of the clients product. Opening and maintaining customer accounts properly recording, and establishing new customers and their information. Resolving product and service problems by reviewing the customers complaint and getting that complaint to the proper channels for customer satisfaction execution by determining the cause of the problem; selecting and explaining the best solution to solve the problem, and expediting correction and/or adjustment by following up to ensure resolution.

Wilmington, Delaware, 19805

Was responsible for going into decimated door-to-door offices and rebuilding them for Verizon Fios. Duties included hiring, recruiting, all client relations, sales training, motivation, pre-shifts, payroll, sales objective execution, implementing structure and client protocol and all customer relations in three separate offices. Supervised all departments including HR, Sales Managers, Sales Representatives and the Recruiting and Marketing department.

Newark, Delaware, 19711

All duties associated with a master technician (e.g. diagnostic, repairs, service).

Egg Harbor Township, New Jersey

performed all duties associated with advisor, prepared estimates, upsold work, checked customers in, followed up with customers and assured customer satisfaction. was also an auto tech and performed all work associated with a master technician

Newark, Delaware

was the senior service advisor, performed all duties associated with a service advisor, prepared estimates, checked in customers, upsold work, also performed mechanic duties when necessary