William Major Email & Phone Number

Los Angeles, CA, US

Toronto, Ontario, CA

• In my most recent role, I ensured the consistent availability of top-tier IT services across 20 California offices, emphasizing the improvement of SLA compliance rates. I provided strategic leadership, inspiring a team.
• Oversaw build-out of two new offices from demolition to go-live, with seamless installation and optimum usage of all technology.
• Spearheaded the execution of multiple concurrent projects, including facility builds, new technology rollouts, Crestron AV installations, and decommissioning of legacy systems, which enhanced infrastructure reliability.
• Directed the development and implementation of site documentation strategy that consolidated policies and procedures for over 20 California offices, later adopted across the US and Canada.

Bangalore, Karnataka, IN

• In this role, I maintained strong client relationships within a Managed Service Provider (MSP) environment by diligently gathering critical information from clients, which significantly enhanced operational efficiency.
• Contributed to the establishment of Mphasis' DXC Technologies/Hewlett Packard Enterprise Services business unit by creating SOPs, job code mapping, and instructional documentation.
• Served as member of team that launched Mphasis' LATAM business, consolidating and transitioning work from over 100 legacy suppliers and hundreds of SOW documents into the new division.
• Led successful migration of all Modis HP Account staff to Mphasis, with seamless transition and continued service quality.
• Interviewed, staffed, and led a team of up to 125 contributors, including BPO resources, Apps, Project Managers, and Field Service technicians, to ensure effective project execution and alignment with organizational.

Zurich, Zurich, CH

• In my previous role, I steered service delivery for 10 Hewlett Packard Enterprise Services clients while fostering and strengthening long-term professional relationships with customers. I offered strategic guidance in.
• Developed job descriptions, conducted technical and behavioral interviews, and managed the hiring and onboarding processes for full-time employees (FTEs) and contingent workers to build skilled and adaptable workforce.
• Achieved growth and expansion of organization's client base by identifying new business opportunities.

Houston, Texas, US

• During my tenure in this role, I directed all operations of the team, including setting organizational direction, prioritizing work, developing talent, and managing costs to ensure alignment with overall business.
• Managed $4M in monthly purchase orders across 250+ suppliers, aligning invoicing and billing processes with forecasts to maintain financial accuracy and transparency.
• Prepared and controlled $50M annual budget, maximizing profitability, end-user operations, and financial efficiency.Additional Experience:
• Workplace West Coast Delivery Lead at Electronic Data Systems (EDS)
• Technical Instructor at Fanshawe College
• Realtor at Coldwell Banker