Bill Marshall Email & Phone Number

Kirkland, Wa, Us

Tampa, Fl, Us

Menlo Park, Ca, Us

Senior Content Designer on Meta's Monetization team, creating new advertising products and tools. Partnered with UXR and product designers to understand user and business needs, built flows and content collaboratively, and navigated complex user data privacy protocols to ensure product delivery. Co-driver of a new design system for first-party data capture scenarios, with key contributions to developing users' sense of place and comprehension of data use, leading to increased conversion rates.

Burlington, Ma, Us

Consulted with enterprise customers on scoping, design, and delivery of comprehensive chat and voice systems for call center and customer support operations.Designed and launched an IVR system for dental insurance customers and dental providers, serving millions of users. Led requirements definition and successful design workshops for natural language chat applications for two global financial services companies.Designed and executed usability testing.

Bellevue, Wa, Us

Translated complex business requirements and user research data into dialog flow designs for implementation by developers.Delivered voice interaction flows for various applications, including in-car navigation, hands-free phone dialing, and calendar management.Conducted user research, and usability testing, and provided recommendations to guide feature and interaction designs.Advocated for comprehensive User Experience practices and improved design documentation.

As a Consultant and Designer at LogicTree I provided leadership and vision for our public transit information solutions. I developed new transit customers and managed the implementation of our systems from project inception to production release. My approach was to lead our development teams through Agile processes to create truly robust and adaptive software products that solved end-user needs and maximized customer ROI; to facilitate a smooth and satisfying implementation for every customer; to facilitate an environment where team members grow professionally and where every member has a genuine connection with their team and the work.

As a UX Designer at LogicTree I designed simple-yet-powerful interactions for delivering traffic-related information to people via phone (511), web, and mobile platforms. I engaged our customers to develop requirements, craft a design, and follow through with implementation. Also created flow diagrams and other specification for developers, as well as writing clean, concise prompts that guides users to success. More recently I've collaborated on designing the web and mobile experiences for our 511 customers, delivering wireframes and graphics in addition to overall design and information architecture contributions.

Bellevue, Wa, Us

Designed voice interactions for multi-modal software applications for home entertainment, navigation & infotainment, and mobile device applications.Lead designer on shipped products including an in-car media controller for Pioneer and a voice system appearing in some Chrysler and Lexus models.Trained and managed the daily efforts of two team members.

Master’S Degree, Human Centered Design And Engineering

Ba, History