Bill (William) Master Email & Phone Number

London, Gb

Finance/Regulatory BSA for Barclays US Card operation

Charlotte, Nc, Us

Started as contractor with TEK Systems and Hired July 2019 as FTE. Current Delivery Lead/Project Manager role supports Business & Wealth projects for Global Technology & Operations organization.

Tarrytown, New York, Us

BSA / ISA consultant for Citi Global Information Systems - Privileged Access Management team

Diemen, Noord-Holland, Nl

Contracted as a BSA for Finance group of Barclays US Card operation

Toronto, Ontario, Ca

BA for the Credit Portfolio Management Team responsible for Credit, Line increases and Authorization related functions. Team was disbanded when company postponed project.

New York, New York, Us

New York, Ny, Us

BSA for Card Origination team - Lead/support role focused on delivery of Enterprise/Regulatory projects through SDLC phases (Analysis, Design, Test & Integration) - Responsible to lead/support requirements documentation, Impact Matrix creation & interpret functional changes for US/Canadian credit card Originations platforms - Drive solution based discussions & lead productive resolution for both projects & releases - Managed project Scoping process - Role translated requirements into functional changes used to create Level of Effort (LOE) for: 3 development teams, QA, BA & Business Stakeholders - Redefined Scoping process resulting in: defect reduction, increased efficiency, unified direction entering A&D phase, more accurate LOE & created a sustainable process - Production support SME for the critical production Frontier payment disbursement system - Responsible to ensure all Frontier accounts balanced before evening deadline when customer/partner payments were disbursed - Created BSA access audit process to resolve Information Security risk for 7 teams - Created new BSA system access process & access inventory specific to each of 7 teams - Established new BSA on boarding processes resulting in a smoother transition & reduced on boarding time by 2 weeks - Lead BSA for Canada AML regulatory enforcement project, successfully delivered project overcoming: time constraints, partner conflicts, new scope & architecture solution conflicts - Created evergreen AML Data Matrix mapping rules, enforcement & data linage - Support Canada’s transition to US IT process - lead tasks to ensure timely project delivery, educate/mentor key resources, lead AML, Partner & Platform Conversion projects - Relationship Manager - hybrid role functioned as BSA, QA & PM responsible for decision engine changes for retail origination partners (2009 - 2013) - Lead QA testing for retail releases, created test plan, scripts & lead offshore test execution

New York, Ny, Us

Responsible for updating functional specification documentation for credit fraud risk based application system. • Completed changes and updates to critical system functional documents. • Organized and lead meetings required to complete Impact and functional documentation.• Completed modifications that improved clarity and ensured proper documentation into the system of record. • Compiled facts / data and created a presentation summarizing departmental impact from significant corporate initiatives in 2008-2009. • Proactively created new Business Systems Analyst education materials and reference guide.• Used tools including Mercury Quality Center, Visio, MS Project, Livelink and other JPMC specific tools

Chicago, Il, Us

Fund raising, logistics for event preparation and the volunteer during signiture fund raisng event. Photography coverage of ESVB Challenge event since 2004. Completed team photographs for major corporate sponsors. Produced a slide show of team participation and 8x10 photograph given to CEO's of major corporate sponsors.

Charlotte, Nc, Us

BSA for Global Problem Management support - Initial role was lead triage calls for real time outages. Role transitioned to root cause analysis of recurring or high impact issues Consistently achieved highest quality reviews including Peregrine Service Center problem records & 65% success determining Root CauseCreated/presented Road Show that increased process awareness, doubled request volume, increased support coverage & reduction of problem recurrenceCreated and implemented issues/resolutions knowledge base that resulted in decreased recurrence & restoration time for teamInitial role engaged stakeholders, lead triage, documented milestones, provided status updates to senior leaders and key stakeholders Lead efforts to drive out root cause/resolution in order to create action plan to ensure mitigation & corrective actions were implemented

Charlotte, Nc, Us

MBNA became Bank of America as of 1/1/2006. See more specific details on job highlights below.

Charlotte, Nc, Us

Real-time 24 by 7 production support in a global environment for multi-user technical problem events. Communicated, escalated and conducted resolution efforts to mitigate customer and associate impact.

Charlotte, Nc, Us

Production Support BA for the Risk, Authorizations & Credit Line Management teams - Role was responsible to maximize application availability & user efficiency for 3 critical lines of business• Identified defect resolution opportunities & lead efforts that resulted in the resolution of 100% of all major application defects • Lead efforts resulting in over 100% increase in system availability & user efficiency• Created a change & defect tracking process, that provided critical direction & details to senior leaders, project team, & Audit/Compliance • Completed UAT, certification & educated users for the milestone Global System Extension project. (Largest companywide IT effort to date)

Charlotte, Nc, Us

Senior analyst for the 24x7 Risk & Credit Line Management team - Role performed real time credit & risk judgmental decisions for customers in fast paced a time sensitive environment• Functioned as educator, mentor & SME within Credit, Risk, Fraud, & Authorizations• Lead QA UAT Tester (1996 - 2003), responsible for sign off, script creation and execution • Developed broad knowledge of systems & procedures• Participated in the business requirements and testing for automation of business processes

Charlotte, Nc, Us

Empowered to retain profitable customers, resolve customer inquiries, and reduce customer attrition • Maintained the highest department save ratio on a consistent basis• Received numerous quality and performance awards • Cross-educated in Customer Service and Telemarketing • As unit SME educated teams, developed sales tools and efficiency reports

Allentown, Pennsylvania, Us

Primary responsibility: release testing for a custom credit platform. • Utilized Mercury Quality Center and CAI's custom QA methodology.• Completed testing under very condensed time frame• Completed Thorough test plan for Annual compliance updates and user requested changes• Wrote test scripts and executed plans using Mercury Quality Center• Tracked and provided support to resolve defects.• Updated companies QA procedures to open communication and share resources with Business Unit UAT team. This change increased productivity and effectiveness of testing for QA and UAT.

Triage, problem management, root cause analysis, escalate, comunicate

Wilmington, De, Us

Managed the business critical client database information while troubleshooting computer software and hardware. • Designed and implemented a new database system, resulting in cost savings and added efficiency to crucial core function of client scheduling process

Education record

Bs In Marketing Mangement And As In Computer Info Systems