Bill Mccall Email & Phone Number

Olive Branch, Ms, Us

Wayne, Pa, Us

Manage all outbound activity including Parcel shipments at a 99% same day service, LTL at a 95% 48hr service level, and international shipments. Lead 190+ employees to process all medical sales orders within Quality and FDA requirements.

Wayne, Pa, Us

Manage all inbound, activities that includes a daily workload of 18 to 20 full truck loads (live unloads) and multiple ocean containers. Lead 60+ employees to process all medical device materials within same day receipts. This includes quarantine material and ensuring we are within compliance of all FDA regulations.• Facilitated and lead Kaizen team events to help standardize processes by understanding current state of the operation and using value stream mapping to develop future state.• Enhanced communications with factories to reduce back orders by 4 million dollars over 3 months.

Wayne, Pa, Us

Supervise all inbound and RGA (returns) activities and replenishment process to support shipping operation.• Successfully completed 4 phase transition/consolidation 3 weeks ahead of schedule from four different off-site facilities.• Reorganized 1st and 2nd shift operation and improved daily workflow by 20%.

Dallas, Tx, Us

Manage a conveyable zone picking operation with 98% 1 day order fulfillment requirements (daily volume from 150k to 200k+ units). Leading a team of 50+ employees, with the accountability of daily budgetary cost model (cost per unit). Plan and process new product launches to support company-owned retail stores and national retailers.

San Francisco, Ca, Us

Managed a conveyable mail order picking operation with 4 multi-level pick modules. Process the daily order volume from 15k to 100k during peak season. Support one of the largest personalization operations in the US with 250+ personalization machines that include monogram, engraving, sandblast, and stenciling product prior to shipping to the customer.

Bloomfield, Connecticut, Us

Directed the distribution center with day-to-day processes by leading 70+ employees in the areas of production, service/repair, inbound receipts, reverse logistics (RMA's), and shipping to meet daily/monthly sales goals.• Restructured the operation that included reorganizing a substandard staff in efforts to turn around poor performance. Strengthened employee morale and improved productivity by 20%.• Assumed leadership roll in directing leadership team to streamline day-to-day processes that increased our operational capacity by 30%. Including multiple record shipping months that resulted in 20% above annual sales goal.

San Francisco, Ca, Us

Managed the shipping operation to achieve daily production goals and budgeted cost objectives including gift wrapping, 3PL mgmt, and 5 day service level commitments on all personalized and non-personalized products.• Successfully planned holiday (Valentines Day; Easter; Christmas) and quarterly/FYE shipping cut offs without impacting customer service to both internal and external customers.• Managed an aggressive (6 to 8 wk) peak season including a spike of 60+% above normal day-to-day volumes within a 2 to 3 week ramp up (timeline) for training new (temp/seasonal) hires.• Reduced monthly supply cost by $15k while managing the planning/ordering process of corrugate/gift wrap supplies. Minimized in-house inventory levels and reduced excess consumption by third party.

San Francisco, Ca, Us

Managed the replenishment/stocking operation including 30+ forklift operators to support and replenish multiple pick modules with 15k to 30k daily fulfillment order volumes with an aggressive 3 hour window (lead-time) prior to the start of the picking operation.• Increased order fulfillment rate percentage by 4% while reorganizing the priorities of each picking task (waves) per pick module.• Generated 10% productivity gains through re-training, process improvements, and positive reinforcement initiatives. • Restructured the full time associate vs. temp ratio from 80% temp – 20% full time associates to 60% full time – 40% temp associates. This change provided stability in the department and reduced over time cost by 8%.

Directed total supply chain including the procurement of (teen) cosmetic products, contract manufacturing, and distribution operations to customer retail stores and distribution center’s (Target; Wal-Mart; K-Mart).• Restructured weekly meetings with contract manufacturers and improved customer order fulfillment rates from 70% to 98% within the first 4 months.• Balanced the finished goods inventory between two distribution operations (US & Canada) and reduced cost of goods by 6%.• Reduced contract manufacturing cost by 20% that included the facilitation of cycle time studies and streamlining production/rework processes.

Austin, Texas, Us

Managed production support operation for a light assembly manufacturing environment (ink jet printers) that supported 21 production lines in a multi-shift 650k sqft facility including an off-site 400k sqft facility of raw materials.• Successfully managed the delivery of production orders and just-in-time (JIT) materials to each scheduled production line that includes the delivery of materials (printers) from the 400k sqft off-site warehouse within aggressive lead-times. • Managed the receiving process of ocean containers at a daily rate of 80 to 120 containers within a 24hr turn around time (upon arrival) contractual customer agreement.

Austin, Texas, Us

Directed programs to ensure timely delivery of contractual commitments to clients that includes material planning, operational staffing, and monthly/annual budget duties with P&L accountability.• Recovered $900k of (12 months) unpaid services.• Teamed with global program management and engineers for start up of new business.• Coordinated new product introductions (NPI’s) and external customer process audits.• Maintained multiple customer accounts with positive profit margins (8% with one account and 20% profit for two other accounts).

Austin, Texas, Us

Managed a 50k sqft reverse logistics (returns) mobile phone and spare parts distribution operation that includes mobile phone testing (GSM/TDMA/CDMA) and de-kitting (accessories) with a customer contract agreement of 24hr turn around time upon receipt of returns material authorization.• Took over a 3 month old start-up operation with a high level of customer service concerns and improved the customer relationship within 8 weeks by communication that included resetting achievable goals/expectations.• Exceeded customer’s goals and expectations within 6 months. • Streamlined operational processes and reorganized material flow/layout that enabled us to reduce 20k sqft of operational space and saved 10% in labor cost.

Toronto, Ontario, Ca

Managed 150 to 200 million dollars of lower level part (raw) materials in a 650k sqft manufacturing and production environment including an 850k sqft off-site overflow storage.• Organized and preformed monthly contractual physical inventories within customers AVV/NVV limits including daily cycle count processes of all class “C” skus and JIT materials within required timelines. • Orchestrated turnaround of sub-standard quality defective material (non-conforming) processes by implementing an Access data base to control and track all defective materials from production lines.• Saved customer $100k quarterly on transportation cost and processing fees at the test and refurbish vendors by developing a pre-test process prior to shipping defective printers.• Restructured job assignments that improved material process flow and improved operational cost by reducing redundant staff.

Toronto, Ontario, Ca

Supervised a (plotter - PL30) production line including 18 kitting stations to execute customer weekly build plan commitments within their quality expectations and contract agreements.• Piloted the first BTO (build to order) processes with 24hr turn around time expectations once the customer order drops ensuring that the units are complete and ready for a direct shipment to the customer.• Maintained the quality of each unit within the HP quality requirements measured by A, B, C, and D defect classifications.

Toronto, Ontario, Ca

Coordinated and documented inventory control processes for lower level materials including the training of production support associates within a production manufacturing environment.• Implemented a checklist and proactive processes to control all inventory related materials in order to complete each production order with minimum or zero downtime due to material shortages.

Business Administration

Business Administration