Bill Mcgillicuddy Email & Phone Number

Chicago, Il, Us

Rolling Meadows, Il

Providing global cash management and operational/financial customer based analysis for growing custom & store ready solutions provider recognized as an industry leader with several leading major global retailers. Specific areas of leadership include:• Bank renewal process, global cash management• RFP process for new business initiatives, customer business analysis and margin improvement• Specializing in plastic injection molding process financial and operational review

Romeoville, Il & Memphis, Tn

2010-Sep 2015 (6 years) | Romeoville, IL & Memphis, TNProvided unshakable leadership during periods of change in the consumer electronic industry and specifically in the relocation of Sharp Services operations from IL to TN. Managed team of financial planning & analysis, IT, and service network operations to industry leading customer satisfaction metrics in IL and worked to redevelop a new team in TN to face the productivity and efficiency challenges which abound in a major reorganization of people and facilities of that magnitude. This change accompanied by the evolution of consumer LCD TV service strategy from 2005-2012 in home service of smaller units to the 2013-2015 product exchange service strategy of larger 60”+ units created significant opportunities for financial warranty business model change.Actions & Results• Made industry leading changes in warranty management via adding product exchange valuation, shipping & installation costs, and call center triage costs to warranty lag curve reserve model • IT systems application development and infrastructure restructure to business analysis concept reducing spend by 35%• Delivered freight cost reductions related to dimensional weight and ground vs. air analysis • Supported end user call center outsource to near shore call center with cost reductions of $3M+ after benchmarking initiative of call centers in conjuction with PWC• Financial support of new business opportunities in Solar asset management $1.3M and cell phone repair

Romeoville, Il

Opportunity to transform Sharp Services division from cost center to profit center focus; project leader in conjunction with IBM Consulting in Growth & Transformation project including ultimate introduction of industry leading AQUOS Advantage LCD TV program in 2007 while growing services revenues.Managed team of financial planning & analysis, IT, and HR for the Services Division.Actions & Results• Introduced Corporate Warranty Reserve formulation process in conjunction with review by audit team from KPMG based on warranty lag curve analysis in 2015 which aligned with LCD TV service strategy from field “brick and mortar” carry in service to in home service• Service Revenue Growth from $10M (2005) to $32M (2007) annually o New Cell Phone repair business +$15M o Extended Warranty Agreement/Accessory growth +$4M• Project lead for AQUOS Advantage LCD TV program o Focus group driven loyalty program o 2 day service turnaround commitment/3 month warranty extension/website o Resulted in increase in product registration rate from 5% to 22%• Project co-lead for IT/Parts/Call Center shared service concept in conjunction with Sharp Canada resulted in $8.8M reduction in inventory• Project lead for Japan Sarbanes Oxley (JSOX) process documentation• Developed annual Five Year strategic plans for Division-both operational and financial objectives which then integrated into performance management via goals and resulting tactics

Romeoville, Il

In addition to Division Financial Planning & Analysis, presented with challenge of management of Services Operations including National Parts Center, Refurbishment, and Repair operations.Actions & Results• Moved Refurbishment operations from IL to Reynosa, Mexico with National Returns Center in McAllen, Texas in 2003 driving $1M annual savings o 70% labor savings Mexico vs. US o Managed pedimento border process customs documentation & filing with US customs o Opened 102K sq ft National Returns Center in TX border town• Developed Latin America Warranty administration program for multiple LAG countries• Worked with Sr VP to roll out STEP (Success Thru Employee Participation) Performance Management Program and Change Management training o Metric based performance, correlation analysis

Romeoville, Il

Expense and P&L control for Services division; managed contracts and support for 2,000+ Sharp Authorized Servicers

Elk Grove, Il

Managed Financial Planning & Analysis of $250M gross parts inventory and $100M P&L budget

Master Of Business Administration (Mba), Accounting And Finance

Activities and Societies: Howard V. Phalin Tuition Scholarship, 1986 - #1 in MBA Class 1985-1986; John W. Clark Scholarship, 1985

Bachelor Of Arts (Ba), Economics

Activities and Societies: Sigma Phi Epsilon Fraternity