Bill Mendoza Email and Phone Number

- Supervise technicians and lab assistants to support college campus IT needs.- Evaluate full-time and part-time technician performance in accordance with College policies.- Manage schedules and approve time for full-time and part-time technicians. - Provide training and escalation support to full-time and part-time technicians. - Resolve hardware and software issues regarding Windows and Apple workstations. - Coordinate with Network Engineers to troubleshoot network issues regarding digital and analog devices. - Used Altiris Server to run and edit jobs for application installation and configuration.- Create and maintain collections with SCCM 2012 to manage end user workstations.- Deployed software packages and system configurations using SCCM 2012.- Audited 1300+ campus computers and peripherals in four local sites and one satellite building.- Researched and coordinated support for Deck Monitoring green energy system.- Experience installing Automotive software (Ford, Chrysler, Snap-on). - Troubleshoot Audio-Visual equipment and systems for presentations.

- End User Hardware / Software trouble ticket resolution.- iPad initial Setup and Configuration within CHKD Wireless network.- Help maintain PC/Printer/Mobile Device Inventory Database.

- Windows Server 2003/2008 account administration.- Monitored/corrected backups with Symantec Backup Exec.- Updated Symantec Endpoint Protection on Servers and created installation packages. - End User hardware / software ticket resolution.- Ran CAT5 for network drops.- Managed spam filter.- Installed UPS and configured contingency system.

- End User Hardware / Software ticket resolution Netware based environment in 4 different Schools.- Maintained inventory of 800+ workstations.

Theatre Battle Management Core System Administrator- Installed hardware and software for UNIX based JMICS network for TBMCS users.- Created and edited TUC templates.

- Addressed various trouble calls regarding hardware and software.- Surveyed and consulted with response team regarding Wireless Networking (802.11a).- Worked diligently with other technicians to support 40+ schools and auxiliary sites.

PC LAN Technician- Worked with team to support 6000+ user UNCLASSIFIED network at sea (Windows NT/98)- Installed various software and hardware.- Troubleshot networking errors 10/100 base network.CVIC JMCIS Database administrator- User administration for TOP SECRET Joint Maritime Command Information System. - Executed JMCIS network and SIPRNET database backups.