Teaching internationally recognized Pet CPR and First Aid Emergency Training and Certification

Supervise daily operations of the library including oversight and coordination of programs, services and processes within public-facing departments - Adult Services, Youth Services, Public Services, and Materials Handling.

• Patron Assistance: Provide adult services assistance to patrons, including research assistance, in depth searching, and specialized reader's advisory service; Assess information needs of patrons, target groups (e.g., seniors, business community) and library staff, working with the Director and Management Team.• Programming: Design, present and evaluate programs, presentations and library and information services education to community groups and library staff.• Communication and Coordination: Develop, maintain and communicate departmental policy and procedure and train staff in effective implementation of those policies; Prepare special reports as requested; Participate in development and implementation of organization-wide policies and procedures; Update Reference Manual and Operations Manual as needed• Project Management: Plan, lead, coordinate, oversee, and execute projects as assigned.• Collection Development: Participate in and oversee collection development and maintenance functions.• Marketing: Work with Community Relations and Management to lead department in formal and informal promotion of WCPL events and services.• Training: Regularly evaluate training and educational needs of departmental staff; Assist in evaluation of educational needs for staff of other departments in information-related and technical subjects; Plan, develop and conduct concept level and technical training.• Human Resources: Supervise, monitor and evaluate work performance of adult services personnel; Provide leadership to department in development and completion of annual planning activities; Perform interviews, reference checks and recommend candidates for Reference Specialists and Substitutes; Insure appropriate number of adult services personnel.

• Provide patron assistance, including research assistance, in-depth searching, and specialized readers’ advisory service to library patrons and special groups.• Respond to personal, telephone, e-mail, and IM reference queries.• Design and present programs to educate patrons and staff in the use of reference and information sources, both print and electronic.• Serve as Library’s business reference/research specialist and liaison with City Economic Development Office, local Chamber of Commerce, SCORE, and other business and civic groups.• Provide content for Library’s website, including authorship of Business Briefs and Search Savvy blogs.• Actively participate in collection development. Evaluate the collection through checking of bibliographies, reviews, and other sources. Review print materials and databases to determine appropriateness for collection. • Conduct tours and classroom orientations, and assist scheduled groups.

• Assisted in the design and implementation of a digital library system, including on-line retrieval of files.• Collaborated in the design of documentation and training for users in proper information science practices and procedures.

• Conceived, researched, developed and proposed ideas for news and feature stories. Handled general writing or rewriting of assignments.• Selected contributors’ material and determined content of pages or feature columns. Provided guidance and instructions to outside contributing writers in required editorial style and format.• Assisted in page make-up and layout.• Performed other editorial functions including reviewing books, assisting in the preparation of promotion copy and proofreading of copy.

• Provided reference & research assistance for library users, especially editorial departments, utilizing both print and online resources.• Prepared books, journals, catalogs and other publications for inclusion in specialized library collections. Cataloged materials using several different automated systems including personally-designed Access database.• Prepared and processed interlibrary loan requests.• Monitored material withdrawals and re-shelved books upon their return.• Coordinated microfilming and binding requirements reference publications.• Major projects included: Planned and implemented multi-phase move of +30k item Library collection into new facilities including the merger of two separate literature collections; Planned and implemented automation of Library including online Library catalog and barcoded materials using library automation software; Performed quality audit of the Library using the Malcolm Baldrige National Quality Award (MBNQA) criteria.

• Assisted patrons in locating and selecting library materials. Served as library’s specialist in business reference and research.• Circulated library materials, including checking materials out and in, collecting overdue fines, filling reserves, and shelving materials.• Selected all science fiction and related genre materials to be purchased for library collection.• Performed database management, including subject heading editing and material inventory in online catalog.

• Researched new and existing markets to determine market size, competitive profiles and customer preferences. Recommended and implemented changesnecessary to increase market share.• Performed all desktop publishing, including layout, design, writing and editing of monthly newsletter, product literature, forms, technical publications and recruiting materials.• Managed information systems, including 16-user Unix network administration, PC troubleshooting and training, and evaluation and procurement of hardware and software. Major projects included planning and implementation of Electronic Data Interchange (EDI) and Barcode Shipping for major trading partners.