Director, Program Management (Implementation Quality Assurance)
- Director, Program Management/Implementation Quality Assurance – Reporting to the CFOOversight of ongoing web application, mobile, and big data projects for successful delivery within project financial targets. Clients.
- Enhancement of ‘My Disney Experience’ apps to provide Guests full service features from the web on their mobile devices. Application optimization has driven $30M in incremental revenue in e- commerce in 2017.
- Design & build of Disney’s global reservation system for 600 call center agents offering outstanding customer experience.
- Data Lake development and data analytics management for business analytics: o Buildout, ingest data, and fully manage new analytics environment for consumer products company to provide insights to predict future.
- Ensure Cybersecurity requirements are included in SOWs and 3rd Party Supplier Risks are identified.
- Created Agile methodology guidelines and templates for the organization utilized on Fortune 50 accounts.