Director, Program Management (Implementation Quality Assurance)
Director, Program Management/Implementation Quality Assurance – Reporting to the CFOOversight of ongoing web application, mobile, and big data projects for successful delivery within project financial targets. Clients include: Disney, Marriott, Pfizer, WAWA, Elavon, and NCR. Review and approve client Proposals and Statements of Work (SOW) ensuring compliance with corporate policies and standards. Perform formal Project Risk Assessments.Projects and activities include: • Enhancement of ‘My Disney Experience’ apps to provide Guests full service features from the web on their mobile devices. Application optimization has driven $30M in incremental revenue in e- commerce in 2017.• Design & build of Disney’s global reservation system for 600 call center agents offering outstanding customer experience.• Data Lake development and data analytics management for business analytics: o Buildout, ingest data, and fully manage new analytics environment for consumer products company to provide insights to predict future business value and risks. o Monitor, operate and optimize the credit risk analytics data lake, which includes integration of all core banking data including customers, accounts, transaction history, products, and spending habits. o Hadoop Configuration & Security - Installed and configured Hadoop and supporting products for multinational manufacturer of auto parts. Designed and implemented Security architecture (Kerberos, AD, Ranger). • Ensure Cybersecurity requirements are included in SOWs and 3rd Party Supplier Risks are identified.• Created Agile methodology guidelines and templates for the organization utilized on Fortune 50 accounts.• Training Project Managers on corporate policies and procedures, and performed follow-up reviews and audits.