Director, Program Management/Implementation Quality Assurance – Reporting to the CFOOversight of ongoing web application, mobile, and big data projects for successful delivery within project financial targets. Clients include: Disney, Marriott, Pfizer, WAWA, Elavon, and NCR. Review and approve client Proposals and Statements of Work (SOW) ensuring compliance with corporate policies and standards. Perform formal Project Risk Assessments.Projects and activities include: • Enhancement of ‘My Disney Experience’ apps to provide Guests full service features from the web on their mobile devices. Application optimization has driven $30M in incremental revenue in e- commerce in 2017.• Design & build of Disney’s global reservation system for 600 call center agents offering outstanding customer experience.• Data Lake development and data analytics management for business analytics: o Buildout, ingest data, and fully manage new analytics environment for consumer products company to provide insights to predict future business value and risks. o Monitor, operate and optimize the credit risk analytics data lake, which includes integration of all core banking data including customers, accounts, transaction history, products, and spending habits. o Hadoop Configuration & Security - Installed and configured Hadoop and supporting products for multinational manufacturer of auto parts. Designed and implemented Security architecture (Kerberos, AD, Ranger). • Ensure Cybersecurity requirements are included in SOWs and 3rd Party Supplier Risks are identified.• Created Agile methodology guidelines and templates for the organization utilized on Fortune 50 accounts.• Training Project Managers on corporate policies and procedures, and performed follow-up reviews and audits.

Senior Project Manager, Data Center Build Out and Migrations Program Management for ground-up Data Center Build Out and Migration for a large Bank (BB&T) with over $2.4B in net income (2017) and 2,049 branches. Scope included Data Center buildout, infrastructure (compute, network, physical and network security), data/server migration, remediation and testing of over 6,000 servers and 830 applications. Directed 5 BB&T PMs and over 100 project resources (BB&T + vendors), and ensured vendor execution of SOW’s.Overall initiative achieved the following results:• $650,000 in monthly savings.• 40% increase in speed of IT service delivery to lines of business.• 400% increase in network bandwidth capacity.• Achieved regulatory compliance with scalable, resilient network design.• Transformed operating environment expected to yield a 60% reduction in future IT capital costs.• Improved security measures.• Completed Production Readiness Phase for new data center and successfully migrating applications from previous data center. Scope of activities included construction of new facilities and build out of Network, Compute, Storage, and Foundational IT and Security Infrastructure.• Protected personal identifiable information and financial records as part of security measure implementation to conform to data security and privacy regulation compliance.• Created and maintained Program Schedule• Partnered with a multitude of vendors most notably AT&T, Verizon, Cisco, Dell/EMC, and IBM for design and implementation.• Completed formal Risk Assessment of Project.• Implemented client Information Security requirements including firewall configuration and upgraded intrusion detection and network monitoring appliances.

Senior Project Manager, Member of Managed Services PMO for S&P Global (formerly McGraw Hill Financial)Led initiative in partnership with security group to define security rules for implementation of Blue Coat appliance (web gateway appliance that scans internet traffic for cybersecurity threats) for SEC compliance. Worked with telecom group on implementation and user groups on testing and refinement of the rules. Oversaw approximately 75 project resources.• Interfaced with Executive Technology and Security Management for implementing cybersecurity requirements based on SEC findings. Project completion closed out audit findings ensuring regulatory compliance.• Physical Blue Coat proxy appliance implementation included:• Encryption of Network traffic directed through proxies and unencryption to examine it for viruses and malware• Web site blocking to comply with SEC regulatory requirements

Senior Project Manager, Conversions and Migrations OrganizationOverall Project Management including primary interface to the external and internal customers, and scope, schedule, and cost management for server consolidations and data center moves. Multinational projects included interfacing with US, China, India, Argentina, Brazil, Ireland, and Israeli teams. Clients included: Astellas, BHI, Disney, Dow Chemical, ECM (internal IBM project), Enterprise/Fleet, COKE, Lucent, NOL, Novartis, POST, Prudential and Rogers.• Managed projects with budgets over $6 million and 21 resources at staffing peak including off- shore resources.• Turned around a troubled project by creating and executing a recovery plan, and re-building customer relationships which led to signing of new work at completion of the Assessment and Pilot.• Migrated ~10TB of storage data supporting 27 applications to IBM’s SCE + Cloud environment as part of a data center relocation project. Project highlighted in an IBM Executive Cloud presentation.• Ensured FDA compliance by creating and executing Quality documents for FDA regulated accounts including the formal Quality Compliance Plan and Input Quality (IQ) / Output Quality (OQ) documents.

Member of Global Program Office for J.P. Morgan Chase & Co. Strategic Outsourcing Account. Process Owner for Account Performance Management and Issues Management. • Strategic Outsourcing of infrastructure and application support targeted for $5 billion over 7 years.• Coordinated and presented executive account summary to IBM and client executives including Program Level Issues, Contract Compliance and SLA performance.• Compiled and presented internal Quality Assurance dashboard to ensure an audit ready posture.• Completed special projects for Program Office and JPMC Account Program Services Tower including Project Management for In-Sourcing of 365 global 3rd Party Agreements.

Software Engineering Process Group (SEPG) Champion, Software Quality Assurance (SQA) Champion and Software Engineering Institute (SEI) Level III Site Deployment Planner for 2nd Line Organization. • Project was a contract requirement for the then largest non-government outsourcing engagement lasting 10-years with Lucent worth up to $3 billion.• Project managed the successful deployment of SEI Level II and III Policies and Procedures. Compliance was confirmed by an external audit of processes, procedures and project management artifacts.• Trained employees, including Project Managers, on SEI policies and procedures.

Managed team of up to 30 application developers and project managers. Accountable for Service Delivery and Customer Satisfaction. Technologies supported included Java, UNIX, COBOL, C, Teradata, ORACLE, SYBASE, DBII, and IMS.• Performed all talent acquisition and management functions including recruiting, hiring, training, performance evaluation, salary decisions, and performance management. • Supported Lucent’s applications as part of vendor outsourcing contract.

Technical Manager/Member of Technical Staff • Managed team of 15 application developers and project managers. • Project Lead and Application Programmer for a Marketing “Product Lifecycle” System. Performed application development, deployment, desktop support and customer support.

Project Lead and Application Programmer for a Marketing “Product Lifecycle” System. Performed application development, deployment, desktop support and customer support.

Increased the efficiency and accuracy of product identification by contributing to and on-line computer system used at 115 location throughout AT&T.