Bill Molloy Email & Phone Number

Chicago, Illinois, United States

• Oversee and execute manual testing for Echo’s proprietary technology apps, including but not limited to the main truckload sourcing tool for the company’s $3+ billion-dollar revenue.
• Create new regression/smoke testing plan from scratch after a major data incident and maintain it with each update.
• Implement, maintain and monitor cross-functional testing strategies for Echo’s numerous interwoven proprietary applications.
• Create and maintain documentation regarding testing procedures and policies in wiki and audiovisual formats.
• Give feedback to and guide other QA and SET engineers on their documentation practices to develop best practices.
• Guide department wide troubleshooting bridge calls during production issues.

Greater Chicago Area

Chicago, IL

• Everything listed below as well as:
• All previous duties from Tech Support Specialist I position.
• Interview job candidates and participate in personnel decisions.
• Officially mentor new hires during their first 90 days on staff.
• Interim product management in cases of employee vacation/absence.
• Collate service desk access deficiencies and work with senior management to rectify.

Chicago, IL

• Troubleshoot issues within all proprietary Echo applications and escalate problems to relevant IT teams when necessary.
• Repair malfunctioning computer hardware and set up new equipment when applicable.
• Supervise service desk team in a fill-in capacity during management absences.
• Oversee Employee Administration duties, coordinating with Human Resources and multiple managers across multiple offices, including on-boards, off-boards and change requests involved in day-to-day operations and monthly.
• Monitor the service desk phone line and email group, analyzing for trends and problems.
• Train new employees in terms of Echo technology and service desk protocols.

Chicago, IL

• Answer phone calls and emails, then either direct call to proper person/department or respond to customer query directly.
• Cover customer service department during daytime and after-hours shifts.
• Track and trace shipments across North America from dozens of carriers.
• Utilize Echo Optimizer and Echo IQ systems to ensure smooth department operation.
• Update training material for Ops 1 trainees.
• Transfer sales leads for internal reps and sub-agents.

File guru, answer phones, shred documents, sell artifacts, etc. General office assistant work. When needed I'm called upon to get the job done quickly and efficiently.

Create strategy for complete overhaul of website from a static place holder into dynamic and daily updated information pool.Author and edit news, feature stories and interviews for Riot Fest website and pamphlets.Analyze event logistics and planning.Coordinate and execute promotional campaigns for festival and record label. Initiate and maintain.

• High school to present.
• Published in Fine Print Magazine, Punknews.org, BeyondRace.com among others and maintain personal music blog

Author feature stories, interviews, reviews, and news blurbs for AirRaid website.Train interns and co-workers on SAM Broadcasting system.Initiate and maintain promotional relationships with music distributors.Adapted, updated, and compiled new employee manual.

Co-develop internet radio station and music library.Host live internet radio programs with a partner and solo.Contribute to ideology and creative direction of AirRaid.Create and maintain official profiles on social networking websites.

Received training on technical aspects of radio shows, Public Service Announcement writing, and standards and practices of community radio.Ran four hour radio show on substitute basis.Wrote record reviews to file into station library.

Bachelor Of Arts, Communications

Activities and Societies: Damen Scholarship, National Society of Collegiate Scholars, WLUW3.5/4 GPA

Education record