Bill Molloy Email & Phone Number

Chicago, Illinois, United States

• Oversee and execute manual testing for Echo’s proprietary technology apps, including but not limited to the main truckload sourcing tool for the company’s $3+ billion-dollar revenue. • Create new regression/smoke testing plan from scratch after a major data incident and maintain it with each update. • Implement, maintain and monitor cross-functional testing strategies for Echo’s numerous interwoven proprietary applications.• Create and maintain documentation regarding testing procedures and policies in wiki and audiovisual formats. • Give feedback to and guide other QA and SET engineers on their documentation practices to develop best practices.• Guide department wide troubleshooting bridge calls during production issues. • Conduct knowledge share and troubleshooting sessions with numerous third-party services that integrate into Echo systems. • Interview candidates for quality assurance and software developer positions.• Regularly mentor new QA, Developer, SET and Product Owner hires on the ins and outs of the transportation industry along with Echo’s proprietary technology. • Organize and oversee department wide testing initiatives for after-hours/weekend activities outside of the standard SDLC.• Run demo sessions with business stakeholders and the c-suite to answer pertinent queries. • Develop and implement an on-call rotation process for the fulltime QA engineers. • Work closely with service desk and level three techs to diagnose and steer them to solutions on production issues. • Received multiple Value Awards, voted on by peers and IT leadership.

Greater Chicago Area

Chicago, Il

Everything listed below as well as:• All previous duties from Tech Support Specialist I position.• Interview job candidates and participate in personnel decisions.• Officially mentor new hires during their first 90 days on staff.• Interim product management in cases of employee vacation/absence.• Collate service desk access deficiencies and work with senior management to rectify. • Run basic SQL queries to identify financial discrepancies. • Work with Infrastructure to integrate Command Active Directory into Echo’s.• Work with Service Desk management to integrate Command IT employees into Echo system/culture. • Overhaul employee administration systems to meet increasing corporate / training demands. • Coordinate and execute all IT related needs from the internal legal department.

Chicago, Il

• Troubleshoot issues within all proprietary Echo applications and escalate problems to relevant IT teams when necessary.• Repair malfunctioning computer hardware and set up new equipment when applicable.• Supervise service desk team in a fill-in capacity during management absences.• Oversee Employee Administration duties, coordinating with Human Resources and multiple managers across multiple offices, including on-boards, off-boards and change requests involved in day-to-day operations and monthly training classes. • Monitor the service desk phone line and email group, analyzing for trends and problems. • Train new employees in terms of Echo technology and service desk protocols.• Author detailed and thorough knowledge base articles/SOPs. • Test and troubleshoot updates in ServiceNow ITSM. • Set up, break down and man A/V equipment for presentations, including Investor Day. • Engineer and maintain cleanup programs within ShoreTel Director and Fax Back Net SatisFAXtion Administrator.

Chicago, Il

• Answer phone calls and emails, then either direct call to proper person/department or respond to customer query directly.• Cover customer service department during daytime and after-hours shifts.• Track and trace shipments across North America from dozens of carriers.• Utilize Echo Optimizer and Echo IQ systems to ensure smooth department operation.• Update training material for Ops 1 trainees. • Transfer sales leads for internal reps and sub-agents.

File guru, answer phones, shred documents, sell artifacts, etc. General office assistant work. When needed I'm called upon to get the job done quickly and efficiently.

Create strategy for complete overhaul of website from a static place holder into dynamic and daily updated information pool.Author and edit news, feature stories and interviews for Riot Fest website and pamphlets.Analyze event logistics and planning.Coordinate and execute promotional campaigns for festival and record label. Initiate and maintain relationships with print and online publications.Production assistance, including set up and break down as well as merchandise sales.

High school to present. • Published in Fine Print Magazine, Punknews.org, BeyondRace.com among others and maintain personal music blog

Author feature stories, interviews, reviews, and news blurbs for AirRaid website.Train interns and co-workers on SAM Broadcasting system.Initiate and maintain promotional relationships with music distributors.Adapted, updated, and compiled new employee manual.

Co-develop internet radio station and music library.Host live internet radio programs with a partner and solo.Contribute to ideology and creative direction of AirRaid.Create and maintain official profiles on social networking websites.

Received training on technical aspects of radio shows, Public Service Announcement writing, and standards and practices of community radio.Ran four hour radio show on substitute basis.Wrote record reviews to file into station library.

Bachelor Of Arts, Communications

Activities and Societies: Damen Scholarship, National Society of Collegiate Scholars, WLUW3.5/4 GPA

Education record