Experienced manager with over 13 years of proven success leading teams and managing accounts. Skilled in contract drafting and negotiation, financial analysis, and special project management. Proficient in driving improved customer satisfaction, increased revenue, decreased operating expenses, and improved profitability through process improvement initiatives.At The Guarantors, I serve as a Customer Success Analyst, developing relationships with leasing offices, brokers, and renters to increase revenue and ensure customer satisfaction. I impact customer success rates and improve customer retention by spearheading the escalation process to resolve complex problems for customers. I also gather and compile data on accounts and engagement to increase productivity and improve user experiences.As a Commercial Property Manager at The Simpson Company, I successfully negotiated lease contracts and compiled financial reports for owners and management. I managed a team of four.At Hall County Government, I served as a Personal Property Manager, responsible for managing over 15,000 accounts with a total value of 2.2B. I increased Personal Property digest over 5% every year and managed personnel selection, reviews, and salary increases. I ran SQL reports to compile data, improve workflow, and present reports. I also managed complex special projects virtually to improve efficiency, audited financial statements to ensure accuracy, and managed onsite and desk audits of major commercial and industrial properties to ensure proper assessment.As a Southeast Operations Manager at Empire Petroleum, I was accountable for all operational results across the southeast. I prioritized and task-managed support teams in the field, set budget goals, and benchmarked progress on projects. I bid projects to outside vendors, reviewed and awarded projects, and tracked performance. I also managed communication and financial profitability for 300 accounts across the southeast, reviewed financial statements, and worked with the legal team to draft, renew, or amend existing contracts.At Mansfield Oil Company, I served as an Account Manager, managing communication with customers, carriers, and supply points to ensure accuracy and profitability. I analyzed customer margins, built Access reports, ran reports in Excel for upper management.I hold a Bachelor of Business Administration in Management from North Georgia College and State University and am a Level II Appraiser with GA DOR. I also hold a Georgia Real Estate License #411910.