Systems Engineering Manager covering the South Central & Western Region. Maintain an SE role in my local territory as well as SE Manager role for the region. Assisting in promoting the Network Instruments enterprise solution to prospective clients, including Observer, GigaStor, Apex, Matrix and the entire NI product line. Provide pre and post sales support, and work with our sales team as well as our partners. Manage SE team, support sales efforts, provide product presentations, orientation, and help roll out POC (proof of concept) systems for customers.

Systems Engineering Manager covering Western Region and including Service Provider, Life Sciences, and Financials. Assisting in promoting NIKSUN solution to prospective clients, working with post-sales, resellers, SEs and clients. Manage regional SE staff as well as provide pre- and post-sales support for the NIKSUN product line. Support sales efforts, develop tools, presentations, product orientation, perform product demonstrations, installations, and provide feedback to product managers on an ongoing basis. Became the acknowledged subject matter expert in the NIKSUN NetOmni Suite (enterprise solution). - Ensure customers achieve productivity by providing on-site and remote assistance with management, report design, implementation, and product training- Mentor new employees to ensure productivity via knowledge transfer which reduces training needs and time required for new hires to ‘come up to speed’- Identify and qualify opportunities (with Sales), performed customer needs assessments, and verified proposed solutions for the sales team

Overlay customer support for select strategic customers. Organize and coordinate support efforts, while improving communications. Provide reports and maintain awareness of the status of product enhancements requested by customer. Act as an advocate for these customers, within the organization.

Product Support Liaison between developer of 3G wireless performance test systems and Spirent through an OEM partnership. Responsibilities include; support and training of Customer Service organization, product and technology orientation for field System Engineers, escalation point for customer support issues, point of contact for both support organizations.

Pre- and post-sales support for the Trusted Network Technologies’ ‘Identity’ product line. Supported and developed customers, performed product demonstrations, and provided feedback to corporate development and marketing departments. - Designed a field kit to provide a tabletop demonstration of access control and network cloaking capabilities- Created ‘I-Planner’ spreadsheet as a tool to ease information requirements for customers - Documented an evaluation procedure to enable a customer to perform a complete evaluation of the product in a short amount of time- Identified opportunities, performed customer needs assessments, and verified proposed solutions for the sales team

Pre- and post-sales support for the Spirent performance analysis product line. Supported and developed customers, provided orientation, delivered training, performed product demonstrations, and provided feedback to Support and Marketing organizations.- Designed test configurations for demonstrations utilizing routers, switches, and firewalls- Created ‘SE Tools’ project to provide product information via a CD and web-based PDA system for Systems Engineers, resulting in reduced support calls to HQ - Ensured customers achieved productivity by providing on-site assistance with test design and results interpretation- Mentored new employees to ensure productivity via knowledge transfer which reduced training needs and time required for new hires to ‘come up to speed’- Identified opportunities, performed customer needs assessments, and verified proposed solutions for the sales team

Regional liaison between field Systems Engineers and HQ Business Unit Managers ensured quality training delivered on a consistent basis, and managed demo equipment needs for field use.- Created a dial up system enabling remote demonstration of an in-line distributed network monitoring and analysis system, shortening sales cycles and reducing equipment needs.- Organized quarterly System Engineer ‘train the trainer’ events, resulting in high quality training material for use in new hire training- Served as the corporate representative on the CNX Program Steering Committee, a certification program for network analysts and troubleshooters

Pre- and post-sales field support position provided support, training, demonstrations, and troubleshooting for Sniffer product line.