Bill Neff Email & Phone Number

US

Regional CIO Otis Americas

Responsible for technology solutions across BIS Americas field labor businesses. Represents $4bn in revenue, 4k employees & 8k+ field mechanics/technicians.Goals:Reinvent the OTIS service sales & delivery experience. Leverage BIS synergies across other business units. Overcome current sales growth challenges and field delivery challenges. Replace current.

Service Solutions (Repair.com & ServiceBench.com)Primarily responsible for the technical implementation and integration of NEW's service & repair offerings into our prospective client environments helping to create a seamless service ecosystem and consumer experience. This is includes ServiceBench as well as NEW's other core service & repair components.Led.

Key Information Systems/Business Leadership Roles – assisted in building the company from $80M to current levels as well as the underlying systems, staff, and processes to support it. Director, Application Management & Quality.Created, managed, & led (42+FTE) dedicated Application Operations, Tier2 Support, and Quality Assurance Teams. Transitioned IS from.

Internet Company Startup; Houston, Tx. ($2.5 million initial round of funding)(partial investor) (Acquired by NEW Customer Service Companies, Inc.)As Director, Technology Development - responsible for the overall product design, creation & support. Also responsible for building the product design organization – including staff, policies & procedures.

Company Startup (Regional Jets) – ($600M / with $8B in backlog / $2B InvestmentAs Director, Enterprise Applications and E-Commerce - was responsible for building an IS organization that was capable of Implementing & Supporting all Operational Business Systems required for the new Jet Programs as well as to Optimize the Existing Business Support Model (9.

Senior Baan/SAP Consultant with primary responsibility for reducing the cost of ERP implementations on a world wide basis - secondary responsibilities included “Asian Operations” account management, Manufacturing expertise, and Digital Equipment, Inc. Hardware vendor relationship. CONSULTING GROUP STARTUP.

Responsible for world wide Direction of Carrier’s Technical Infrastructure - (15 People) Definition of Technical Standards, performed R&E of new technologies, negotiated Global Contracts/Vendor Alliances, and provided Technical Leadership/Resources for Global/Strategic Projects. CENTRALIZED CORPORATE OFFICE STARTUP

DIVISION STARTUPMatrix Position reporting to Compressor Division Vice President and Vice President of Carrier Information Systems. Responsible for all Systems/Personnel (22) within the Division. Also responsible for Strategic Business Planning & Process Re-Engineering.Compressor Warehouse Startup; TR3 Reciprocating Compressor Plant Re-engineering; Screw.

IS Manager (7 people) reporting to Plant Manger. Responsible for defining, installing, supporting, and building organization for all systems in a “Green Field” plant startup ($3M IS budget). Fully integrated Engineering to Business/MRP II/Planning to Factory Floor Automation - All data available anywhere systems concept.

Anderson SC: “Green Field” Plant Startup - responsible for project management, functional specifications / systems requirements, vendor coordination, and ongoing technical support of the CIM System. Fully integrated manufacturing execution & shop floor automation control system. Completely custom/developed software - Electrolux (Sweden) and Allen Bradley.

Responsible for managing (8) people/developing major ($1M+) CIM/Robotic Cells in an Aerospace Environment. Automated Wire Harness. Sheet Metal Fabrication. Parts Manufacturing. Wing Drill.