Bill Ormerod Email & Phone Number

Derry, New Hampshire, United States

Burlington, Massachusetts, United States

Customer Support Engineer, 8/2019-4/2020Supported the DM Production System, a high-speed 3D metal printer and associated components.Performed the day to day interaction with a major client, including machine repair, maintenance and upgrades, training staff on repair procedures and tracking all client issues in Sales Force’s Service Console.Participated in.

Billerica, MA

Senior Field Service EngineerWorking with a team of engineers and technicians to develop a pick and place semiconductor test handler. I’ll follow the machines into the field.Testing, troubleshooting and PID tuning the temperature control system that cryogenically cools and electrically heats heat transfer fluid and circulates it through the loads.Developed.

Repair, maintain and update robotic systems on customer sites for Amazon Robotics by contract.

Manchester, NH

Hauled freight between engineering assignments.

North Reading, MA

Managed the repair, maintenance and updates of robotic systems on customer sites while performing this work myself.Scheduled the work and submitted trip reports to the customer.Trained technicians to do repairs, maintenance and updates.Trained customers to do diagnostics, repairs and preventive maintenance.Created preventative maintenance procedures to.

Manchester, NH

Commissioned and tuned semi-active suspensions with hydropneumatic springs and ride height control in customer vehicles. Communicate with the customer to learn the issues and report on the status of the repairs.Performed troubleshooting and tuning of the system as integrated into a customer’s vehicle. Learned the vehicle dynamics, controls, and electrical.

Manchester, NH

Designed actuators and drive electronics for several drug delivery systems.Designed sensor, battery, and charger circuits for a self-balancing mobility system.Designed piezo valves and produced three patents pertaining to piezo benders and valves.Managed a team of 10 to design the power and control electronics for a Stirling cycle engine generator and.

Designed a web process tension controller and a 0-90V, 12 Amp brake driver.Designed test equipment and wrote test plans, test specs and documentation for field service and troubleshooting.

Designed a precision position servo for an electro-mechanical infrared scanner.Increased the accuracy and efficiency of an existing servo.Resolved many mechanical issues in the scanner resulting in higher performance and yield.

Designed a quarter-step, switch mode, current-controlled stepping motor drive for high pressure valves used for liquid chromatography. Designed valve, PCB and system integration test stations.

Designed a 20 KHz precision sine wave reference source for the gyros in an inertial guidance system. Designed the power distribution, grounding, module interconnections, and acceptance test procedures for a prototype stellar sensor.

Contributed to the design to production transition of a FLIR tank periscope sight. Redesigned a manually adjusted resonant flyback position servo to automatically adjust stability, scan size, and offset when motors were interchanged. Resolved many issues including regulator start-up, spin mirror run-up failures, video noise, and drift over the military.