Responsible for working in partnership with IT value stream groups and business partners to manage and enhance integration services across the enterprise. Create and implement the strategy for our integration services product, including managing the product backlog, driving sprint teams, and ensuring effective delivery of features to maximize business value and outcomes.Work with the larger Integrations and Data Management team to support enterprise-wide digital transformation and modernization initiatives, including moving to agile and cloud-first methodologies.

Responsible for working with business and functional leaders across the Enterprise to evolve ideas for new products and services based on their needs and priorities, from minimum viable product to managing Enterprise platforms.Support the development of business cases, functional requirements, and ultimately drive operational deliverables across a broad product innovation portfolio with diverse technologies ranging from AI/Virtual Agents to Augmented Reality.Create and drive Eaton's virtual agent program and platform strategy across all Enterprise functions and businesses, including the design, development, and deployment of the "Eaton Digital Assistant" and other virtual agents. Manage the global platform and product roadmap, create pricing strategies, and manage internal budgets and vendor expenses. Support an API First culture including the creation of reusable APIs from our backend systems including the design, development, and deployment API proxies and their associated API Products & Applications Coordinate with backend application teams to execute on our Enterprise-level strategy.Increase efficiency and productivity across internal and external processes via creation of cloud-based tools, integrations, and user interface designs that can be scaled from a single team to the entire Enterprise.Engage and build relationships with new vendors to explore potential use cases through demos, sandboxes, and Proof of Concept development.

Responsible for deploying Oracle Siebel OnPremise CRM software to business groups across the enterprise, with additional focus on complex projects and integrations to other systems.Work with businesses to analyze needs and document requirements for deployments and new functionality releases. Create functional designs for new functionality releases and enhancements. Develop and execute user test scripts and facilitate testing events. Manage deployment projects from initiation through post-production.

Responsible for deploying Oracle Siebel OnPremise CRM software to business groups across the enterprise.Work with businesses to analyze needs and document requirements for deployments and new functionality releases. Create functional designs for new functionality releases and enhancements. Develop and execute user test scripts and facilitate testing events. Manage deployment projects from initiation through post-production.Administer and configure Oracle OnDemand CRM software.

Managed 14 member pre-sales engineering team supporting over $100 million per year in UPS channel sales.Provided quotations, product selection, and engineering support to internal and external customers.Developed and deployed long term strategies to support the growth and business plans for Power Quality and Eaton's Electrical Sector.Drove and implemented process improvements, saving over 500 annualized hours while integrating technical support for new businesses without incremental headcount.Developed and deployed Eaton Power Quality CRM business strategy including opportunity management, pipeline analysis, case management/service requests, and activity tracking.

Provided pre-sale technical/application support and quotations for a $100 million per year sales channel.Documented and created team processes and organized electronic information library.Recognized by customers for excellent service and support.

Developed the technical writing skills of undergraduate students.Calibrated grading to ensure consistent evaluations.

Organized crews for concerts, sporting events, and other functions.Facilitated equipment set up and take down on time and within budget.Processed payroll for all production workers.