► Managed multifunctional team composed of 40 full time staff and 12 contractors, including managers, developers, architects, project managers, and testing staff responsible for analysis, development and testing of multiple back-office systems supporting mediation and billing of over $1.25 billion in annual revenue.► Directed multiple acquisition integration efforts including CRM integration and customer migration, product and feature mapping, billing and subscription conversion, Accounts Receivable migration, and OFAC compliance. ► Led conversion of software delivery process from waterfall methodology to Agile and then to SAFe Agile, shifting from quarterly releases to monthly, improving time to market by as much as 60%. Managed multiple Product Owners and Scrum Masters. Tools used included Jira, Miro, WebEx Teams.► Directed development and testing teams supporting billing platform for conferencing and collaboration. Platform integrations include ACH processing, credit card payments through Worldpay and Chase Paymentech, Accounts Receivable (AR) and General Ledger (GL) via Oracle Fusion Cloud Financials.► Evaluated and analyzed change requests from Product Managers for enhancements to mediation and billing systems, collaborating on scope, solution design, priority, schedule, and budget.► Led major project to replace legacy mediation system leveraging open source technologies which is up to 8 times faster on 30% less hardware, and is maintained by 35% less staff.► Managed up to $6M in capitalized project budgets annually, forecasting and tracking employee salaries, consulting expenses, in addition to project hardware and software expenditures.► Projected and maintained department operating expense budgets (OPEX) for multiple departments totaling $2M annually, including salaries, travel, training, for staff in six locations across four countries.

► Managed team of developers and outsourced development staff (16 total) responsible for maintenance of custom built Java-based usage collection and mediation system integrating with multiple audio and web conferencing platforms. ► Developed and maintained strategic roadmap for multiple back-office systems, managing competing (and at times conflicting) priorities from Product, Finance and Technology stakeholders. ► Partnered with Revenue Assurance and Fraud Management teams to identify and mitigate potential sources of revenue leakage and data and reporting requirements to detect possible fraudulent conferencing usage patterns.► Analyzed and developed formal business cases for multiple capitalized projects and presented to IT and Finance executive leadership. Projected budget requirements to include salary, consulting, hardware and software needs. ► Interviewed, hired, trained and mentored employees, performing quarterly evaluations, Balanced Scorecards (BSC) and annual performance appraisals. Worked with staff on career path and growth, promoting multiple team members to positions of increased responsibility.► Successfully managed system integration with multiple acquisitions. Lead project teams implementing usage collection and mediation system enhancements for new products and billing models.► Evaluated stakeholder requests for system enhancements or integration with partners/customers to provide high level system/process design, level of effort/risk estimates and proposed delivery schedule.

Total System Services (commonly referred to as TSYS) is a United States credit card processor, merchant acquirer and bank credit card issuers. As of 2013 it was number one for credit card issuers and number two for merchant processing in the United States. TSYS processes over $1 trillion a year in credit and debit card transactions. Responsibilities:► Worked with team of architects and developers to customize and enhance online consumer and commercial cardholder portal (using Apache Struts, BEA WebLogic and Oracle) which allows users to check balances, review prior transactions and manage payment options.► Acted as application architect on multiple projects to implement platform customizations (leveraging Apache Struts/Tiles, JSP custom tags and custom security frameworks), ensuring established architecture requirements, coding standards, unit testing, and system security policies were enforced.► Served as technical lead on major site overhaul for large scale consumer credit card portal (RBSG Consumer), collaborating on functional requirements, generating technical design, mentoring assigned developers, performing code reviews and providing testing and production issue investigation and resolution.► Designed and implemented web service-based integration (using Apache Axis) with UK mobile service provider (O2) to deliver SMS text message alerts to consumer cardholders when credit limit is reached or when payments are due.► Designed method of managing environment-specific application configurations using Apache Ant and build management procedure to reduce maintenance overhead and eliminate errors when promoting configuration changes from one environment to another.► Managed major upgrade of BEA WebLogic Server through multiple environments, handling research of BEA bug impacts, BEA support case escalation, functional and load testing and deployment procedure and production validation.

InterCall, a subsidiary of West Corporation, is the largest conference and collaborations service provider in the world, and a leading provider of global cloud-based unified communications services. The company serves a customer base of over 2.9 million unique conference leaders in more than 65,000 organizations and 83 of the Fortune 100.Responsibilities:► Software architect and lead developer on multiple internal and customer-facing internet and middleware software applications, specializing in Java, Spring, web services, unit testing and automation.► Involved at all application life cycle stages, from requirements gathering to production support. ► Designed and developed reusable (Entity and Session) Enterprise JavaBeans as part of a back-end infrastructure.  ► Employed the Spring Framework to manage Data Access Objects (DAO) and other application dependencies via Inversion of Control (IoC), greatly enhancing the application's testability and manageability.  ► Authored automated unit tests using JUnit framework.  Created Ant build scripts to automate deployment to Tomcat and WebLogic, making deployment easier and less error prone.  ► Established automated test suite in JMeter to allow scripted integration testing of Web application by developers.  ► Refactored existing application components, improving performance and maintainability.  ► Designed and authored custom Swing-based testing tool (deployed via Java WebStart) to allow developers and support team to easily send and receive messages with the Gateway.  ► Maintained end-user documentation, and provided direct support to client development staff writing client applications.► Designed and developed back-end infrastructure using EJB (Session and Entity) and Data Access Objects (DAO).  Certifications Attained:★ Sun Certified Programmer for the Java 2 Platform ★ Sun Certified Web Component Developer ★ Sun Certified Enterprise Architect for the Java 2 Platform, Enterprise Edition