• Co-handled and monitored public class training, in-house training, and seminars in various industries and companies, from recording participants' attendance, preparing training materials and equipment, and collect all data used for participant evaluation and training, and bringing up to 100% client satisfaction and brand awareness on BIC's Linkedin and Instagram• Created and composed video editing and documentation during the training by using Canva and Video Notes application and improved the client partnership and brand persona with BIC by approximately 80%• Promoted BIC's public class training and online webinar through Linkedin and other social media channels and resulting in a 10% addition of new participants

The Managed Services Business Unit (MSBU) division is where I work. As part of my job, I manage numerous case studies including software development and testing using various tools, including Jira, Excel, Katalon, and Selenium. In this role, I have participated in some projects such as 1. Jalin (PT. Jalin Pembayaran Nusantara) --> E-Channel Platform● Perform manual testing including basic banking testing, bill payment testing on the ATM Machine with more than 1000+ test cases and perform Core banking systems such as ISO 8583● Perform SIT and UAT tests with stakeholder Bank Negara Indonesia (BNI)● Maintain accurate and detailed documentation of test results.● Familiar with the agile method and perform daily standup to report testing progress to the project manager and stakeholder● Creating a defect ticket for every issue found using Redmine 2. PT. Bank Negara Indonesia --> BNI Direct ⁃ Review requirements, specifications, and technical design documents to provide timely and meaningful feedback.⁃ Create detailed, comprehensive, and well-structured scenarios and test cases.⁃ Estimate, prioritize, plan, and coordinate testing activities.⁃ Design, develop, and execute automation scripts using open-source tools such as Selenium and Katalon.⁃ Identify, record, document thoroughly, and track bugs.⁃ Perform thorough regression testing when bugs are resolved.⁃ Track quality assurance metrics, like defect densities and open defect counts⁃ Do SIT & UAT to make sure the data shown in the dashboard is valid 3. CRM Salesforce (PT. Astra Digital Internasional) -> AUTO 2000 Sales Platform⁃ Responsible for testing applications at SIT⁃ Make documentation of the use of the program⁃ Bug Reports and documentation using Azure⁃ Create a Test Scenario from FSD⁃ Test mobile application and web application for AUTO2000 Astra Salesforce App Management⁃ Do SIT & UAT to make sure the data shown in the dashboard is valid

- Supported project testing and engineering processes.- Confirmed that completed software met client requirements.- Completed maintenance on existing programs.- Partnered with a developer team to implement RESTful APIs in the chatbot app, enabling the QA Tester to increase reporting speed by 20-25%.- Using RASA Framework built out a chatbot for a client application that reduced the number of bugs reported by the client by 10-15% month over month.- Create and tune the language model for a chatbot and reduce the training time existing chatbot from 20 hours to 5 hours.- Reviewed code and conducted testing for 5 additional features on the finance service chatbot app that increased contributions by 12-20%.- Provided project updates to a leadership team of 3, and offered recommendations for app design.Projects: 1. Multichannel Chatbot, 2. RPA Automation Testing using TagUI and Selenium