Lead the Technology Department for the Costco Travel division, dedicated to delivering exceptional vacations that meet the desires of our Costco Members with the trust they expect and the outstanding experiences they deserve.

Lead a collection of amazing product delivery teams powered by wonderful and capable people who excel in a variety of disciplines: Software Engineering, Software Testing, Technology Product Management, User Research and Experience, Lean-Agile Coaching and Education, and Technical Communications. If you’ve visited costcotravel.com, then you’ve experienced their work.

Manage the primary intersections between technology and business users by supporting the Product Management, Help Desk, and Technical Communications practices for the Costco Travel Technology department. Together these teams define and support the roadmap for Costco Travel’s suite of eCommerce and back office technology products from inception and prioritization, to definition, delivery, and ongoing support and maintenance.

Led a team of 20 direct reports - including product managers, product owners, and technical communicators - that drove the prioritization, definition, and support of Costco Travel’s suite of applications.Scaled and evolved a lean-agile environment of 4 teams to more than 14+ development teams (including offshore) that builds continuous improvement directly into its cadence and encourages failing fast to accelerate learning and maximize value delivered.2014 Graduate of Costco Travel’s Mentor Program

Led a group of business analysts to prioritize and define features related to costcotravel.com, the call center agent portal, and various back-office tools. Responsible for guiding the development teams through the software development sprint and deployment activities.Delivered a full site redesign project that transformed the look and feel of costcotravel.com, providing a more immersive experience for our members.

Responsible for releases of all online products for TORQworks, a company that builds cloud solutions to support workforce professionals. Define, document, and implement organization’s agile methodology. Manage the product roadmap and feature backlogs; Build customer relationships to solicit invaluable feedback that helps drive product direction; Build prototype wireframes to support discussions around new features; Manage test process and triage bugs; Act as scrum master in daily standups with the development team; Successfully managed the initial release of our main product cTORQ, along with more than four feature releases since.

Successful Delivery of Release I of Account Review 7 (AR7)AR7 is a highly configurable Software as a Service (SAAS) application designed to support Consumer Packaged Goods (CPG) Trade Funds Management (TFM) businesses. Key contributor within a team of functional analysts that successfully configured AR7 to support Starbuck’s TFM business for CPG VIA. Deliverables included the business process specification for configuring pricing modifiers in Oracle’s Advanced Pricing Module to support the promotions created and approved in AR7.Pricing Task Management ToolFully owned the business / functional analysis, requirements specification, end user training, and delivery of a customized middleware application built to sit in between AR7 and Starbucks’ ERP system. The application is used by the Starbucks Pricing team and was created to streamline the process of creating discount modifiers in Oracle to support the trade promotions exported from AR7.

Manage a small team that provides ad-hoc reporting, analysis and insight for superpages.com, switchboard.com, and localsearch.com using both Omniture and proprietary reporting tools. Monitor reports, investigate anomalies, and provide insightful feedback. Review and discuss analytics with product owners to identify business explanations for significant changes in the data. Identify key performance indicators and set goals with senior executives for the performance of online properties and local search algorithm. Model revenue impacts of proposed changes to the ad inventory and order in which results are returned.Own the reporting requirements for how data is collected and the way it is presented within our proprietary reporting tool. Work with several agile development teams in implementing requirements and troubleshooting issues as they arise.

Developed business cases to identify and define cost saving opportunities and determine which projects should be prioritized for Premier Online Care, an online portal for AT&T enterprise customers. Worked closely throughout the entire project life cycle with cross-functional teams, including product management, development, test, interactive design, analytics, and marketing teams to ensure requirements are understood and implemented correctly. Responsible for understanding available data from multiple data sources, identifying gaps in metrics, and working with decision-makers to provide answers to questions relevant to business objectives.

Owned the systems analysis, requirements gathering, use case development, and documentation that culminated into a timely delivery of the functional specification for a Microsoft UI application that supports a new program that transforms the way in which enterprise customers manage their entitlements/benefits.

Managed team of Software Developers responsible for troubleshooting issues and implementing new features for 30+ clients. Responsible for analyzing the team’s workflow to identify bottlenecks and provide insight on how to reduce turn around time for features while maintaining a high level of quality.

Technical resource for the US subsidiary of the oem.microsoft.com site, a subsidiary that acted as the leader in new technologies and features. Worked with client to determine which technologies would enhance the user experience and result in additional visits to the site.