• Spearheaded the development and implementation of a comprehensive Helpdesk System, optimizing user onboarding and offboarding processes.• Directed the design and management of the organization's phone services, ensuring seamless communication infrastructure.• Orchestrated the administration of all IT and Phone system software solutions to support organizational needs.

In my role as the Lead System Engineer at Datalyst LLC, I led system engineering efforts for diverse clients, updating process standards and managing site conversions to VOIP systems. I also coordinated the Exchange Defender mail migration project, showcasing my leadership in project management and technical implementation.

In my role as a Senior System Administrator at ComputerSupport.com, I led a team in implementing system solutions, troubleshooting issues, and enhancing system design to provide top-notch customer support. I also participated in off-hour support and stayed updated on emerging technologies through trainings and self-study.

Aligned with the strategic objectives for the company and established metrics to guide team members' decisions and actions. Monitored performance and provided prompt feedback on the progress to meeting goals. Collaborated with cross-functional teams to resolve issues and provide stellar customer experience.

At Robert Half Technology, I provided leadership and guidance for IT professionals in troubleshooting and problem-solving endeavors and led efforts to establish standard procedures and operating processes to ensure consistent quality for customers. Also, I collaborated with other managers to facilitate project planning and execution and ensured timely communications to stakeholders to generate prompt resolution to issues.

As Operations Manager, I partnered with clients to understand current network designs and needs of the system. I also facilitated working relationships with client in a project format, defining scope of work, conditions of success, timelines, and resources required. Lastly, I implemented, tested, and monitored solutions and new systems and grew the business through networking and maintaining relationships.

In this position, I leveraged IT best practices to provide extraordinary customer service, with creative and timely resolution to issues. Communicated frequently with Customer Support to ensure an informed and satisfied customer base. I also developed and presented training for technical functionalities and systems, such as Spectrotrack Software.

Lead Project Manager for network upgrade project / phone upgrade project; created project plan for virtualization project. Worked and preformed maintenance on Windows Server 2003. Implemented IT Policy, Disaster Recovery Policy and Backup Policy. Created Asset Management System using ACT! And MS Project Server 2007. Managed 2 employees, multiple contractors.• Configured and troubleshot Blackberry phones using Blackberry Enterprise Server.• Setup Network Monitoring System using Solarwinds Orion• Re-organized directory structure of file server and Active Directory schema using groups and policies.• Responded to user requests and for repair or replacement of computer equipment, servers.• Installed and troubleshot PC servers and server and related computer hardware; Labeled , tested and dressed CAT6 cables• Remotely supported co-location with six hosted production servers. Participated in production applications support. • Installed, configured, and troubleshot SharePoint Server, IIS Server and Load Balancing upgraded SharePoint to MOSS version.