Bill Pratt Email & Phone Number

COMPANY OVERVIEW: Advisory Service to Mid-market Private Equity & Portfolio CompaniesEXAMPLE PROJECTS:• Advised CFO on solving liquidity issues caused by multiple recent acquisitions and ERP system implementation. Designed and implemented liquidity focused AR processes and strategies resulting in a 50% increase in pace of collections and a 75% reduction in delinquent accounts.• Transformed customer facing sales and service operations in a B2B distribution environment. Integrated 2 distinct business lines and cultures, redesigned staff roles and tools, segmented accounts and routing to improve customer experience while creating a more cost and operationally efficient model.• Rehabilitated unprofitable business vertical through establishing clear financials and pricing, redesign and addition of service offerings, sales team education and enablement, and targeted go to market plan.• On behalf of PE fund client, led development and execution of initial value creation plan for newly acquired portfolio company

Us

• COMPANY OVERVIEW: (rebranded to Mr. Cooper Home Loans in 2017) At $1.8 billion revenue & $600 billion UPB, the largest non-bank U.S. residential mortgage servicer. • POSITION OVERVIEW: Working in a hypergrowth environment, chartered with transforming contact centers & front-office processes. Served as a member of the Servicing Executive Leadership. • TRANSFORMATIONAL LEADERSHIP: Lead strategic, operational & technical teams focused on enhancing profit through operational design, technology, customer interaction improvement, product design, vendor & labor optimization. • OPERATIONAL LEADERSHIP: As centralized decision maker, direct and balance competing priorities and labor demands to optimize loan portfolios’ performance, enterprise P&L and customer experience. **KEY ACHIEVEMENTS**• Transformed Customer Facing Business, key driver of achieving Lowest Servicing Cost in the Industry (>30% better than market).**TRANSFORMATION**• Transformed customer facing operational model, achieving annual cost savings of $36m direct costs & reduction of labor force by 600 FTE (33%) within 1st year (2013). Departmental improvement equated to 10% of firm’s global net income.• Built a multi-discipline team of 60 FTE centralizing customer strategy creation and execution. Built cases for change, managed transition and monitoring of process improvements for customer facing group of 1700 FTE across 7 on and offshore sites managing a portfolio of 3.8 million customers.**OPERATIONS**• Decreased cost per loan by 30% from 2016 to 2018 in customer service and collections departments• Led RFP evaluations & key offshore vendor negotiations resulting in $20 million of savings over the 3-year life of the contract• Transformed Executive Team perspectives & obtained $15 million of funding for consolidated Omni Channel contact center solution across the entire brand

Us

• POSITION OVERVIEW: Provided strategic and financial guidance to all critical aspects of the servicing business including Acquisitions, Financing, Integration and Operational initiatives. Member of both Group Finance and Servicing Operational Executive Leadership teams. Served as key contact to private equity ownership, ratings agencies and investors. Oversaw Finance department operations. Responsibilities included P&L management, budgeting, compensation plans, performance & cost improvement initiatives, analytics and reporting. • ACQUISITION LEADERSHIP: For key acquisitions, served as Integration Executive leading all macro deal management, on-boarding, corporate integration and planning. **KEY ACHIEVEMENTS**• Led financial, strategic and integration aspects of servicing portfolio and platform acquisitions, instrumental in growing company from $12 billion to $370 billion of loans under management.• Led strategic advance recovery efforts, identified opportunities and redesigned processes to optimize financing and capital impacts of servicing advances that materially boosted liquidity and lowered interest expense at a critical point in the global financial crisis.• Established quantified performance measures driving operational and P&L accountability and transparency; identified and led action plans to close budget gaps. • Instituted and led monthly and ad hoc performance deep dives with operational leaders and CEO that identified and underscored improvement opportunities.• Defined an enterprise strategy for information management and built out centralized data warehouse for single source analytics and reporting. Established statistical models improving advance recovery and collection efforts.

New York, New York, Us

• COMPANY OVERVIEW: Global private equity and credit fund manager with, at that time, $35 billion in assets under management.• POSITION OVERVIEW: Led distressed asset acquisition underwriting, portfolio management, structuring and financing for all Italian Fortress Private Equity investments. Key contact to fund founders, JV partners and rating agencies on investment performance. One of two on the ground expatriate leaders representing the fund. • Also served as Senior Director of Italian portfolio company overseeing business planning, internal and public reporting, budgeting, staffing levels, bonus and compensation structures, servicing agreements, debt covenants, public servicer ratings and P&L.**KEY ACHIEVEMENTS**• Grew portfolio and Italian servicing company to the clear market leader with €28 billion of loans under management and highest servicer rating in the market within 4 years.• Led underwriting valuation and structuring for the profitable strategic acquisition of €2.7 billion of Italian Non-Performing Loan, Real Estate and Operating company investment.• Led and negotiated valuations, commercial and legal terms leading to successful closing of portfolio financing for €2 billion of leverage including publicly rated and private securitizations, working capital lines, bridge and bank loans.• Restructured and consolidated entire Italian portfolio capital stack in preparation for IPO as dividend yielding REIT style vehicle.

New York, New York, Us

• POSITION OVERVIEW: Capital markets and strategic support to portfolio companies within the travel, real estate, and financial services industries

New York, New York, Us

• COMPANY OVERVIEW: (Archon Group: Italy, Thailand, France, U.S.) Specialty credit and real estate operating firm of a diverse global investment bank.• TENURE OVERVIEW: Built servicing companies and managed distressed loan portfolios internationally including joint venture deals, partnership negotiations and acquisition integration.• POSITION OVERVIEW: Evaluated and facilitated operating partnerships. Set up and maintained portfolio management procedures within the integration of newly acquired Italian Servicer, French Affiliate and US home office. Led portfolio valuation and served as key contact to GS fund ownership and rating agencies on securitized assets. Managed publicly rated securitizations, performance analytics and reporting.**KEY ACHIEVEMENTS**• Successfully led and negotiated all commercial aspects of JV between GS & major Italian bank, establishing new dedicated loan servicing company (600M+ in loans under management, 300+ FTE), including overseeing initial business plan and integration of new entity.• Post initial acquisition, analyzed, rationalized and educated fund leadership reshaping strategy for future market investments.• Led teams of Italian Asset Managers negotiating and structuring non-performing loan workouts, approved settlements and presented workout rationale to fund credit committees.

New York, New York, Us

• POSITION OVERVIEW: Directed portfolio for GS & GE Capital jointly owned Thai servicer (Bangkok Capital Alliance), overseeing equity investments of $1+ billion in Non-Performing Loans focused on pace of capital return and asset level profitability. Member of Executive leadership team reporting to CEO. Managed profit-sharing arrangements with Thai government and oversaw performance reporting and investor relationships with GS & GE funds and local bank clients.**KEY ACHIEVEMENTS**• Start-up team member growing platform from 7 to 700 FTE and establishing the 1st wall street backed distressed loan manager in the market. • Led loan servicing system selection and subsequent successful loan onboarding from 56 separate local Thai finance companies in the wake of the Asian financial crisis.

New York, New York, Us

New York, New York, Us