Bill Raynor Email & Phone Number

Raleigh, Nc, Us

Proud to be a Workplace Technology Engineer on Red Hat's IT Experience (I.T.X) team. As such I own or assist with the innovation, development and delivery of a wide range of infrastructure technologies, including office-based IT server rooms, network infrastructure, printing infrastructure, conferencing and all office audiovisual infrastructure. I also provide project support such as analysis, coordination, tracking, planning, documentation, monitoring, and communication to ensure team successes and ongoing improvement of all such initiatives.

Chicago, Il, Us

Stimulating role whose purpose was to drive progress for internal and external clients on a myriad of assigned projects and issues with minimal supervision. Required taking ownership of assignments, communicating with pertinent persons, quickly coming up to speed, then organizing efforts into cohesive as well as clearly understood objectives.

Operated at the highest level of Support with technical authority to orchestrate server and user environment EMR implementations, authored a wide range of documents/presentations, provided mentoring and training, and spearheaded issue resolution and root cause analysis. Used analytical thought processes and critical thinking methodology to tackle difficult problems in a responsive and efficient way. Required engaging anxious and exasperated clients in such a way as to drive productivity.

Collaborated on a wide range of system engineering and technical needs for a broad range of clients involving networking, phone systems, software and hardware installations and support.

Deeply involved in the development, sales, installation, and technical support of bringing an award-winning and innovative line of high performing Windows servers and workstations to market in this high-energy and dynamic computer start-up company.