Increased average monthly sales by over 5%Lead the store to our top 5 most successful months ever in terms of revenueStreamlined processes to reduce costs of laborReduced employee turnover by focusing on employee development Responsibilities include staffing, scheduling, inventory management

Developed my espresso brewing skills and latte art and cultivated my love for caffeinated beveragesDeveloped and executed weekly pastry menusPlanned and tested new menu itemsManaged pastry and supply inventory

- Served on a two-year, $2.7 million project, sponsored by the government of Kenya, the goal of which was to create a skills-based certification program for software programmers; reporting to the project lead- Required maintaining open communications with CMU administrators and project sponsors to ensure all proper procedures and contract guidelines were followed- Responsible for maintaining the project plan and managing project financials including budget forecasts, transaction… Show more - Served on a two-year, $2.7 million project, sponsored by the government of Kenya, the goal of which was to create a skills-based certification program for software programmers; reporting to the project lead- Required maintaining open communications with CMU administrators and project sponsors to ensure all proper procedures and contract guidelines were followed- Responsible for maintaining the project plan and managing project financials including budget forecasts, transaction reconciliation, and subcontract payment processing- Managed corporate/university relationships related to piloting the certification program, arranging examinations, and providing result reports- Handled logistics for administration of pilot examinations to around 500 individuals that took place at CMU and at companies and universities in Kenya, India, and Mexico- Organized two networking events in India designed to inform software industry professionals about the certification program and recruit their participation in the piloting of the examination- Created and edited technical reports at project milestones for delivery to project sponsors in order to continue funding the project- Assisted in the design of a research survey, administered it to software industry professionals through online survey tools, to determine focus of the certification program- Supervised student worker and visiting researchers, initiating and monitoring employee onboarding and contracting processes for subcontract work Show less

- Served as the administrator/point of contact for the SEI Certification and eLearning programs, reporting to the managers of both programs- Supported the launch of new software certification programs which involved creating web content and email messages and creating new interdepartmental work-flow processes to support these programs- Participated in the launch of a new eLearning course platform for use in both online and blended learning environments, served as the main platform… Show more - Served as the administrator/point of contact for the SEI Certification and eLearning programs, reporting to the managers of both programs- Supported the launch of new software certification programs which involved creating web content and email messages and creating new interdepartmental work-flow processes to support these programs- Participated in the launch of a new eLearning course platform for use in both online and blended learning environments, served as the main platform administrator - Managed the contracting process for the release of a new software version to 400 existing customers- Worked extensively with customer information management systems, cleaning and verifying accurate customer data- Responsible for purchasing, data entry, certification candidate tracking, and reporting- Supported exam development and administration initiatives by editing exam content, inputting exam questions into online exam platform, and administering exams in person to certification candidates Show less

- Performed an analysis of the energy industry in southwest Pennsylvania and surrounding areas to determine the entry potential for this market research firm- Developed a needs-capabilities matrix to identify the best fit for the company in the industry- Identified risks and provided research findings which contained an actionable market entry strategy- Presented research to the firm management team which has utilized these findings to enter this industry

Served as an assistant for the Dental Public Health office at the School of Dental Medicine.