Lead Customer Service Representative
Igualada, Barcelona, Es
• Managed accounts for 13 key accounts, over 1,000 independent retailers, and 18 international distributors• Maintained corporate showroom, managed samples and returns, and worked with executive team, sales representatives, and account stakeholders to develop sales programs and bi-annual sales meetings• Responsible for daily relationship management; on-time delivery of orders ensuring compliance at every step of the supply chain including; EDI compliance, value added services, and routing• Accountable for forecast scheduling, new assortment planograms, and current inventory management • Managed execution of sales meetings and seven annual tradeshows including; setup, scheduling, samples, transportation, line reviews, and consistently averaged 10 new accounts per tradeshow• Managed price lists, training, and developed procedures to optimize efficiency within NetSuite ERP system