William Sanderson Email & Phone Number

Oakville, Ontario

Toronto, Ontario

- Focused on providing an easy and simplified procurement experience for our clients- Coordinated communication between our client, sales team, technical architects, and vendor partners- Designed and introduced best practices for regional teams and operational work-flows- Resolved services gaps with clients using targeted calling campaigns resulting in an increase to positive customer reviews and gross profit- Achieved the highest Net Promoter Score (59) among all Inside Sales teams in 2018- Negotiated pricing, set inventory requirements, and built relationships with vendors and distributors to reduce volume purchasing cost by 5%- Acted as a point of triage for clients and internal teams when necessary

Toronto, Ontario

- Redesigned job roles, process maps, and organizational structure for sales support teams and implemented Net Promoter Score as a KPI for regional support teams- Created an extra 1.5 hours of sales activity due to a more efficient internal support structure- Customer Success pilot was approved and rolled out company-wide upon project completion

Toronto, Canada Area

- Managed vendor relationships with Channel and Third-Party vendor partners- Analyzed buying patterns and recognized trends in partner deliveries, order rate, and fulfillment

Toronto, Canada Area

- Managed Large Cap (500 - 5,000 seats) clients, selling hardware, software, SaaS, and in-house professional services - Oracle Business Intelligence Suite for Customer Relationship Management tracking- Practiced Solution Led and Challenger selling techniques- Recognized by Lenovo for being a Top Performer in 2014

Aurora, Ontario

- Led all Dining Room servers during nightly service and shut-down- Oversaw all operations of the restaurant - Managed guest experience and expectations- Resolved negative guest experiences to encourage future visitation

Waterloo; York Street; Aurora

- Routinely among the top servers in total sales, number of covers, 'average check' size, and in Liquor/Wine/Beer sales- Training Lead for new servers- Proven up-seller of menu items using product knowledge, guest analysis, and appropriate use of language

North York

Waterloo, Ontario

- Provided administrative support to the Associate VP of Development: Principal Gifts & Campaigns, the Campaign Assistant, and Associate Campaign Directors- Prepared UW Delegation Team for a two week fundraising campaign to East Asia; Roster included ex-President and ex-Governor General David Johnston- Gained insight into client care, development theory and application, as well as organizational process- Digitized the Planning Departments filing records and created a new process map for future filing

Bachelor Of Arts (B.A.), Honours Recreation And Business

Activities and Societies: UW Recreation Business Entrepreneur Club; University of Waterloo 50th Anniversary Planning Committee; Applied.

Education record

Attending business classes along with Recreation and Business degree from the University of Waterloo.