Job-Site Safety Institute (JSI) is a nonprofit organization dedicated to conducting safety research for residential and commercial jobsites. We are a research center where educational institutions and industry leaders collaborate to exchange ideas to increase awareness of the inherent dangers of a construction site. Current partnerships include National Association of Home Builders, National Institute for Occupational Safety and Health, North Carolina Department of Labor and East Carolina Department of Construction Management.

Retired.

Responsible for leading Risk Management Organization for growing North Carolina domiciled insurance company doing business in the Southeast and Mid Atlantic states.

Selected to align a safety/loss prevention/risk management staff with sales/underwriting business partners, by transforming the delivery model and enhancing technical knowledge base..Lead a team of 220 Technical Professionals including a nationally accredited Industrial Hygiene Laboratory, supporting customers/underwriting in all 50 states.-Created a new business delivery model to attract and retain customers: By listening closely to customer feedback, led a team to develop new loss control services and tools, and created new internal roles for National Accounts segment that supported 20% increase in new accounts and 93% account retention, 2013.-Created value proposition and strategy for unique loss control offering: Led initiative by gaining executive support and coaching team members to develop an industry unique offering for the disability customer, and a stewardship tool that has a patent pending - in addition to landing three new national accounts. -Raised the benchmark for technical expertise: Created the Loss Control University/portal to reestablish focus on technical knowledge, enhance customer confidence and increase staffing capacity with more proficient people. Doubled technical advancements within a 5 year period.-Exceeded Kenexa Worldwide Top 25% benchmark in employee engagement and employee empowerment; one of the highest employee survey results in Commercial Markets division.

Chosen to create a third Commercial Service Operations Center in Charlotte, consolidate servicing from 14 offiecs in 23 states and centralization of key servicing functions. Managed 500+ staff, including service (Select/Middle Market/Specialty, Personal Insurance), call center (Business and Personal Lines), technology, premium audit, facilities and field office support teams.-Exceeding expectations: Supported the writing and servicing of $152 million in new business, $905 million renewal business and 419,303 new/renewal policies in 2007. -Created unique Quality and Problem Resolution Teams; adopted countrywide: Drove an improved customer experience by listening to the customer, quickly addressing issues and delivering a better product.-Championed using service capabilities as a sales tool: Partnered with sales offices to win large new business opportunities (AVMA, Wachovia) and increase service center utilization; top results in the country.-Held people accountable: Created Service Metrics and Scorecard, utilized in each office leading to improved service due to prioritization and accountability. Received South Central Division Service Awards, 2001-2004.-Led process management and change: Champion/Executive Sponsor for Six Sigma projects including Role of Supervisor, Front Line Manager Coaching initiative, Renewal Underwriting and Operations Excellence, Alternative Market Placement Facility and Problem Resolution Project.

Recruited to lead a marginally performing territory, motivating employees to earn success in key segments and metrics. Directed all aspects of full-service Commercial Lines operation with 150 employees, including underwriting, sales, claims, loss control, bond, human resources, service and audit. Controlled $80 million revenue and $3 million+ budget.-Sales, profit and risk management results: Selected to two Conclaves (top performing office) and two Life Conventions (top life insurance production for Commercial Office). Won Monarch Award as office with top performing National Account processes and results.-Delivered results while expanding territory and consolidating operations. Chosen to consolidate three regional operations with over 250 employees into one new location (1996). With over 50% new staff, motivated team to win Eastern Division awards for growth and expense achievement, 1998,1999; service,1999.