Bill Scheffler Email & Phone Number

Moorhead, MN, US

Moorhead, MN, US

• Supervises a team that handles both software installation and troubleshooting along with hardware troubleshooting for the entire campus.
• Mentors and trains new employees to excel in customer service and to be adept at technical troubleshooting of a variety of hardware and software platforms (Windows, macOS, iOS, etc.).
• Ensures proper scheduling of personnel so Tier 2 IT Tech Support is always available when needed.
• Ensures large influx of Support Ticket and Support Calls are triaged quickly and efficiently.
• Skilled in Windows, macOS, iOS, and Android hardware/software environments.
• Forges friendly relationships with each department on campus to increase the bond of trust between IT and other departments with the goal of improving interdepartmental working relationships for everyone.

Moorhead, MN, US

• Instructor of an introductory course on effective and knowledgable use of the macOS operating system. Some of the topics covered include: - Exploration and proficiency with the built-in apps included with the Mac..

Moorhead, MN, US

• Setup and maintain over 1200 Apple Mac OS X computers for faculty, staff, students, and classrooms at MSUM.
• Administrate a rack of Mac OS X Servers running Snow Leopard and Lion Server integrated into an Apple Xsan Fibre Channel storage network providing cross platform File services, media streaming, and client device.
• Supervise installation of Macintosh software on university computers and networks.
• Specialize in Macintosh computer integration in Windows-based networks.
• Provide end user support for Apple iOS on iPhones/iPads and iPod touch devices.
• Supervise student employees and delegate tasks based on fluctuating work loads.

Moorhead, MN, US

• Setup and maintained Macintosh computers for faculty, staff, and classrooms.
• Setup and maintained Macintosh servers, clients, networks, and software.
• Wrote both internal Computer Center documentation and external end-user documentation.
• Researched and tested solutions for future Macintosh hardware and software needs.
• Designed and deployed MSU’s first wireless “Airport” (801.11b) network.

Moorhead, MN, US

• Assisted students, faculty, and staff in using Macintosh, Windows, and Unix-based software applications.
• Diagnosed and repaired problematic lab computers with simple hardware and software problems.
• Installed new software and updated drivers, etc on lab computers.
• Supervised up to 200 Macintoshes, Windows PCs, Unix terminals, and printers.

• Provide technical support for customers who primarily use macOS computers on evenings and weekends.
• Software troubleshooting, hardware installation, computer quotes/purchasing assistance, integrating cross-platform networks for individuals, self-employed, and small businesses in the region.
• Current and past clients include local newspapers, graphic design firms, advertisers, realtors, teachers, and retirees.
• Purchasing (whether new or refurbished) focuses on Total Cost of Ownership (TCO) and value for each customer depending on their needs (i.e. Macs don't need to be expensive).
• Hardware upgrades focus on the "best bang for the buck" to ensure longevity of client computing hardware and preserving long term investments.
• Strong reputation for friendly and quality service.

• Converted thousands of ASCII text files for use with new Mac OS-based viewing software.
• Liaison for non-technical owner/staff and outsourced Mac OS programmers.
• Enhanced and streamlined in-house software to be more user-friendly and efficient in business workflow.
• Migrated staff workers from in-house Apple II-based word processor to new conversion workflow using Microsoft Word running on Mac OS computers.
• Performed research at University libraries, typed articles, took product orders via mail & phone, and packaged & mailed products.
• Wrote two 40+ page instruction manuals for staff members.