Bill Scheffler Email and Phone Number
Information Technology Specialist & Adjunct Professor at Minnesota State University Moorhead at
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Minnesota State University Moorhead
Moorhead, MN, US
Bill Scheffler's Location
Moorhead, Minnesota, United States, United States
Bill Scheffler's Contact Details
Bill Scheffler work email
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Bill Scheffler personal email
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About Bill Scheffler
Experienced Systems Administrator, Manager, and Teacher with a demonstrated history of working in the Higher Education industry. Skilled in Windows, macOS, and iOS technologies. Strong information technology professional with a Bachelor of Science focused in Computer Information Systems from Minnesota State University, Moorhead.
Bill Scheffler's Current Company Details
Minnesota State University Moorhead
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Information Technology Specialist & Adjunct Professor at Minnesota State University Moorhead
Moorhead, MN, US
Bill Scheffler Work Experience Details
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Minnesota State University MoorheadMoorhead, Mn, Us
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Information Technology SpecalistMinnesota State University Moorhead Apr 2013 - PresentMoorhead, Mn, Us• Supervises a team that handles both software installation and troubleshooting along with hardware troubleshooting for the entire campus.• Mentors and trains new employees to excel in customer service and to be adept at technical troubleshooting of a variety of hardware and software platforms (Windows, macOS, iOS, etc.).• Ensures proper scheduling of personnel so Tier 2 IT Tech Support is always available when needed.• Ensures large influx of Support Ticket and Support Calls are triaged quickly and efficiently.• Skilled in Windows, macOS, iOS, and Android hardware/software environments.• Forges friendly relationships with each department on campus to increase the bond of trust between IT and other departments with the goal of improving interdepartmental working relationships for everyone.• Ensures Endpoint Remediation is up-to-date by deploying OS updates for multiple platforms (via Lumension/Heat/Ivanti) on a weekly basis and resolve any workstation issues that may arise due to faulty patches as needed.
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Adjunct Professor Of Computer ScienceMinnesota State University Moorhead Dec 2014 - Jan 2023Moorhead, Mn, Us• Instructor of an introductory course on effective and knowledgable use of the macOS operating system. Some of the topics covered include: - Exploration and proficiency with the built-in apps included with the Mac. - Basic Troubleshooting Techniques. - Keyboard commands and shortcuts (14+ Page handout provided in class). - Navigating the Mac file system (Using the Library folders for installing fonts for example). - Formatting disks and learning the differences between supported File Systems on macOS. - Importance of backups, the 3-2-1 backup rule, and use of Time Machine. - Presentations on both useful Mac software from Apple and by third parties. - History of the Mac to learn why things are the way they are in macOS and learn some of the differences between macOS releases through the years.
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Apple Systems AdministratorMinnesota State University Moorhead Oct 2000 - Apr 2013Moorhead, Mn, Us• Setup and maintain over 1200 Apple Mac OS X computers for faculty, staff, students, and classrooms at MSUM.• Administrate a rack of Mac OS X Servers running Snow Leopard and Lion Server integrated into an Apple Xsan Fibre Channel storage network providing cross platform File services, media streaming, and client device profile management.• Supervise installation of Macintosh software on university computers and networks.• Specialize in Macintosh computer integration in Windows-based networks.• Provide end user support for Apple iOS on iPhones/iPads and iPod touch devices.• Supervise student employees and delegate tasks based on fluctuating work loads.
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Apple Technical AssistantMinnesota State University Moorhead Oct 1999 - Oct 2000Moorhead, Mn, Us• Setup and maintained Macintosh computers for faculty, staff, and classrooms.• Setup and maintained Macintosh servers, clients, networks, and software.• Wrote both internal Computer Center documentation and external end-user documentation.• Researched and tested solutions for future Macintosh hardware and software needs.• Designed and deployed MSU’s first wireless “Airport” (801.11b) network.
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Computer Lab AssistantMinnesota State University Moorhead Sep 1996 - Oct 1999Moorhead, Mn, Us• Assisted students, faculty, and staff in using Macintosh, Windows, and Unix-based software applications.• Diagnosed and repaired problematic lab computers with simple hardware and software problems.• Installed new software and updated drivers, etc on lab computers.• Supervised up to 200 Macintoshes, Windows PCs, Unix terminals, and printers.
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Technical ConsultantFreelance (Self-Employed) 1991 - Present• Provide technical support for customers who primarily use macOS computers on evenings and weekends.• Software troubleshooting, hardware installation, computer quotes/purchasing assistance, integrating cross-platform networks for individuals, self-employed, and small businesses in the region.• Current and past clients include local newspapers, graphic design firms, advertisers, realtors, teachers, and retirees.• Purchasing (whether new or refurbished) focuses on Total Cost of Ownership (TCO) and value for each customer depending on their needs (i.e. Macs don't need to be expensive).• Hardware upgrades focus on the "best bang for the buck" to ensure longevity of client computing hardware and preserving long term investments.• Strong reputation for friendly and quality service.• Services for data recovery and data translation from legacy formats and platforms also available.• Microsoft Windows services and game console services also available (Playstation 4 storage upgrades for example) but I prefer to focus primarily on macOS customers due to them usually being a neglected niche in most areas.
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Programmer, Researcher, SalesEducational Resource & Research Service 1994 - 1996• Converted thousands of ASCII text files for use with new Mac OS-based viewing software.• Liaison for non-technical owner/staff and outsourced Mac OS programmers.• Enhanced and streamlined in-house software to be more user-friendly and efficient in business workflow.• Migrated staff workers from in-house Apple II-based word processor to new conversion workflow using Microsoft Word running on Mac OS computers.• Performed research at University libraries, typed articles, took product orders via mail & phone, and packaged & mailed products.• Wrote two 40+ page instruction manuals for staff members.• Provided hardware and software technical support and training to staff and end-users.
Bill Scheffler Skills
Os X
Ios
Windows
Technical Support
Mac Os X Server
Servers
Mac
Php
Higher Education
Mysql
Apple Remote Desktop
Css
Apache
Bash
Networking
Adobe Creative Suite
Public Speaking
Mac Os X
Xsan
Quicktime
Team Problem Solving
Software Deployment
Afp
Samba
Quicktime Streaming Server
Fibre Channel
Unix Shell Scripting
Wireless Networking
Heterogeneous Environments
Heterogeneous Networks
Customer Service Operations
Teaching Workshops
Application Packaging
Application Deployment
Bill Scheffler Education Details
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Minnesota State University MoorheadComputer Information Systems
Frequently Asked Questions about Bill Scheffler
What company does Bill Scheffler work for?
Bill Scheffler works for Minnesota State University Moorhead
What is Bill Scheffler's role at the current company?
Bill Scheffler's current role is Information Technology Specialist & Adjunct Professor at Minnesota State University Moorhead.
What is Bill Scheffler's email address?
Bill Scheffler's email address is sc****@****mac.com
What schools did Bill Scheffler attend?
Bill Scheffler attended Minnesota State University Moorhead.
What skills is Bill Scheffler known for?
Bill Scheffler has skills like Os X, Ios, Windows, Technical Support, Mac Os X Server, Servers, Mac, Php, Higher Education, Mysql, Apple Remote Desktop, Css.
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