• Shot, edit, and produced 2 collections of 360VR learning experiences, providing SEA new joiners 1) a virtual trip to Samsung Electronics HQ in Korea and other strategic Samsung venues, and 2) introduction to Korean culture through visits to historically significant locations, and a visit to a traditional Korean restaurant. Goal: to provide virtual learning experiences that immerses viewers into Samsung Electronics corporate culture and Korean culture.• Produce high-visibility and strategic training videos for various HR-based training initiatives (business process, systems/tools, leadership development, onboarding), including SEA new joiner welcome video, entitled, “I Am Samsung.” Focusing on Samsung’s ‘People’ corporate value, this video showcases a diverse mix of employees at all levels of the business, successfully illustrating that Samsung’s success is driven by the depth & breadth of its workforce. • Shot, edited, and produced training videos to support the launch of flagship products, as well as key strategic software solutions. Each video designed to engage, educate, and empower the viewer to become a better "evangelist" for these Samsung products and solutions.• Authored the New Employee Toolkit (training guide) as a take-away for all new hires. Document includes policies, best practices, HR and benefits info, plus detailed task-based instructions when using Samsung’s proprietary systems and tools. Toolkit successfully assists new joiners as they assimilate into Samsung business and culture in their first 30-60 days.

• Created multimedia-rich eLearning events in support of high-visibility & company-wide initiatives (HR, Legal, Sales), resulting in compliance with federal mandates and successful launches of both XO’s new performance review tool and the newly formed SMB sales team• Developed new templates and defined ID standards/conventions, improving content quality, engaging learners, and promoting knowledge transfer• Produced advanced training video prototypes leveraged as marketing pieces, showcasing the capabilities of the newly reorganized XO Training & Development team• Driving the courseware development & execution of our Conversant & Proficient certification programs for all XO products (and underlying technologies)

• Authored sales & technical training materials for Linksys Home, Linksys SMB, and Flip Video products (student and instructor guides, PowerPoint decks, training videos, podcasts, multimedia presentations) that elicited frequent accolades for accuracy and attention to detail from SMEs & stakeholders• Managed content development team at ANI (Cisco Certified Training Partner) for creation of Linksys One Services Node Installation, Configuration, and Support training materials, resulting in on-time delivery of courseware to program• Delivered technical support training to various Linksys and Flip Video support teams (phone agents, escalation, eSupport content team, chat), resulting in on-time operational readiness for all support audiences for all products, garnering multiple SSPA awards for “Outstanding Customer Care”• Consistently chosen as sales trainer or presenter for strategic/high visibility products at various launch events & shows, including CES, CiscoLIVE, Dixon’s (UK) Peak Conference 2011, and Flip Video Gulf Launch (Dubai, UAE)

• Created standardized training curriculum (student workbook, instructor guide, PowerPoint deck, assessment) for DemandAnalytX, offering robust hands-on instructor-led training (ILT) for Retalix customers and creating a new revenue stream for Retalix U• Edited and updated existing curricula for Store SMR software product (v. 5.3), highlighting changes and new features to upgrading customers• Administrated on-site computer training lab, successfully resolving PC issues and building Ghost images used to properly prepare training lab for customer hands-on training classes

• Developed PowerPoint decks, ILT workbooks, & e-Learning courses for trainers and store sales reps for strategic mobile phone products and wireless technologies, leading to more effective sales pitches & increased sales• Delivered a trainer competency program to MarketSource reps in order to expand their understanding of new products and technologies• Designed a global trainer competency program to improve overall skill and knowledge of training reps (product, technology, presentation & selling skills)

• Authored and maintained various mobile phone user guides (all protocols), PC connectivity guides, effectively addressing common tasks and PC connectivity issues with Nokia handsets (data sync, tethering, etc.)• Wrote content for, and provided technical reviews of interactive tutorials, including STC award-winning 7100 series in-box CD-ROM and STC award-winning nokiahowto.com Web site

• Defined scope and objectives for computer-based training modules, driving the creation of “just in time” e-Learning content for VV customers• Wrote outlines and defined procedures for task-based training modules for MS Office applications, Windows 95, 98, NT 4.0, and migrating to Windows 98

• Created audience-specific reference guides for various internal processes and procedures, plus technical docs & training curriculum for the CAS system, assuring stakeholders of awareness & compliance with Y2K processes/functions• Deployed migration training for Computer Associate's Consolidated Applications System (CAS) v.1.4 to 3.0 upgrade (Y2K compliance project)

• Performed procedures analysis, created technical documentation, developed curriculum and delivered training for Transamerica-specific systems and tools• Provided software/hardware setup, installation, configuration and troubleshooting, especially for laptop users ("virtual office" project) with dial-up connectivity to LAN and mainframe