William (Bill) Shingledecker Email & Phone Number

Medina, Oh, Us

Maintain Network Facilities infrastructure including all related support components.

North East Ohio

Install and maintain Business Class fiber product offerings from Charter/Spectrum communications with extensive experience with Cell Tower Backhaul supporting multiple service providers

Operational venture for Time Warner utilizing their extensive fiber optic network.Providing SONET and Ethernet connection services to the Wireless Industry usingCWDM optical solutions with Ethernet based network topology. Included CPE and Core Network router/switch installation and network connections and certification.

Contract technician for Time Warner

North Royalton Ohio Junction and Data Center facility.Responsible for Northeast Ohio area $8M spare parts inventory and coordinating day to day staff operations including providing on the job training, and making recommendations for resource allocations as well as providing subject matter expertise (SME) advice on resolving complex network problems. Functioned as onsite Safety Officer Provided engineering, design and installation oversight for new customer data center collocation project from concept through implementation to successful operation. Increased company revenue $100k+ annually (using existing resources) by consulting with customers and company representatives to design, build and install multiple equipment collocation points of presence to provide serviceProvided escalated troubleshooting support for network impairments, customer reported troubles, and repairing, equipment failuresCollocation liaison for facilities and network interfaces for customer's onsite equipment Resolution of unanticipated issues arising during the installation and activation phase of network projects Conducted test and measurement equipment operation including, overseeing maintenance, repair and calibration Created, designed and implemented building emergency management and disaster recovery guidelines as well enforcing site security procedural compliance. Insured Sarbanes-Oxley security compliance for the North Royalton facility and Data CenterScreened Vendors and Visitors to the facility, conducting sales tours and presentations as needed.Eliminated need for 3rd party provider by creating offsite vaulting and backups of sensitive data thereby reducing cost 50%+Provide "hands and eyes assistance" for customer collocated equipment of all types

Team Leader of the service assurance department comprising 10 technicians. Oversaw all aspects of trouble handling, including verbal confirmation and resolution verification with customers. Tracked Key Process Indicators (KPI's) using Statistical Analysis practices to identify areas of weakness in the resolution process.Designed, engineered and implemented a network wide Performance Monitoring System that tracks and trends network impairments enabling isolation and repair activities to be initiated, therefore preventing network outages, as part of a select cross-functional team Monitored and managed facility maintenance including HVAC and power systems, switch gear, generators, batteries, rectifiers, inverters, PDU's and PDF"s

Provided inside and outside plant assistance as needed to repair, maintain, and install communications based service and equipment for small and large scale customers. Assisted other company departments as required, assuring timely delivery of top quality voice and data services. Received Outstanding Engineering and Operation Award for reducing FCC reportable outages by creating and implementing a software procedural change that improved restoration capabilities and identified missed and improper restoration actions in real time.

Shipboard RadarLandbased Communications

Asee, Electronic Technician

Education record