William (Bill) Shingledecker Email & Phone Number

Maintain Network Facilities infrastructure including all related support components.

North East Ohio

Install and maintain Business Class fiber product offerings from Charter/Spectrum communications with extensive experience with Cell Tower Backhaul supporting multiple service providers

Operational venture for Time Warner utilizing their extensive fiber optic network.Providing SONET and Ethernet connection services to the Wireless Industry usingCWDM optical solutions with Ethernet based network topology. Included CPE and Core Network router/switch installation and network connections and certification.

Contract technician for Time Warner

North Royalton Ohio Junction and Data Center facility.Responsible for Northeast Ohio area $8M spare parts inventory and coordinating day to day staff operations including providing on the job training, and making recommendations for resource allocations as well as providing subject matter expertise (SME) advice on resolving complex network problems..

Team Leader of the service assurance department comprising 10 technicians. Oversaw all aspects of trouble handling, including verbal confirmation and resolution verification with customers. Tracked Key Process Indicators (KPI's) using Statistical Analysis practices to identify areas of weakness in the resolution process.Designed, engineered and implemented.

Provided inside and outside plant assistance as needed to repair, maintain, and install communications based service and equipment for small and large scale customers. Assisted other company departments as required, assuring timely delivery of top quality voice and data services. Received Outstanding Engineering and Operation Award for reducing FCC.

Shipboard RadarLandbased Communications

Asee, Electronic Technician

Education record