Helping people with their Medicare and open enrollment health insurance

• Cold called to set up appointments for insurance product presentations• Door knocked to set up appointments for insurance product presentations• 215 licensed with the state of Florida• Humana Advantage certified• Educated clients going on Medicare and helped them with Medicare supplements

• Used NOSA ordering system to contact all generated sales leads from all third party vendors including BestBuy, WalMart, Qology, Acceller, Earthlink, and FPL. • Worked with all Brighthouse markets across the country. • Delegated orders for direct sales nationally through the web and handle various escalations. • Approved payroll for team. • Estimated quarterly incentives for departmental Reps and added to payroll. • Scheduled vacation days and personal days for team. • Controlled all orders in all of Brighthouse Markets using both ACSR and ICOMs billing systems. • Walked floor to help employees with questions billing system problems or customers. • Delegate special projects to employees when necessary. • Met with employees to perform annual PDPs and weekly or biweekly report cards for production statistics. • Monitored calls both thru the witness and QMS. Provide coaching and guidance to improve agent performance and customer service. • SME for Auto Dialer through two conversions/migrations. Wrote test cases and performed all User Acceptance testing prior to go-live.• Oversaw training and preparedness for my teams for three different billing systems migrations. • Have monthly and quarterly team meetings. • Acted as liaison between Brighthouse and other vendors and offices.

• Supervised Representatives from two separate departments. • Set up, run sales campaigns and monitor agents thru Avaya Autodialer. • Use NOSA system for sales leads. • Handle various escalations. • Complete payroll for team. • Run commissions for department with Flexcomm. • Schedule vacation days and personal days for team. • Check ACSR work orders for accuracy. • Walk floor to help employees with questions or customers. • Delegate special projects to employees. • Give employees biannual PDPs and monthly report cards for production statistics.

• One of the first people hired to start new Brighthouse Department to coordinated installation, disconnecting and billing of Broadband Internet Providers Services (AOL, Earthlink, Roadrunner).• Technical SME, Peer Mentor – Walk floor to help employees with questions or customers• Team Lead for Outbound Sales since April 2004 • Complete various reports for department • Set up and run sales campaigns thru Davox system • Work with NOSA system for sales leads, also work with NetAgent, Flexcom and EZ Pay • Contact Earthlink and AOL for escalations and billing problems • Contact PAC team for escalations with phone orders • Interact with third party vendor CustomerLinx• Complete payroll for department and also update attendance books and personnel production report • Schedule vacation days and personal days for department. • Check CSG work orders for accuracy and also PAC forms for phone sales.• Delegate special projects to employees

• Hired as Cable Installer and was promoted to Project Manager.• Project Manager for various network cable installation jobs. Clients included Osceola County Schools, Seminole County Schools, and Polk County Schools. Also worked on the transition of infrastructure from Barnett Bank to Nations Bank.• Installed and terminated CAT 5 cable, phone cable, and fiber optics at both end stations and racks.• Did trouble shooting and repairs.• Tested cables for correct performance.

• Hired as Cable Installer and was promoted to Lead Installer• Lead Installer for various network cable installation jobs. Disney World offices in Celebration FL, Disney Cruiseline Terminal, Z-Tel, and Fi-Serv.• Installed and terminated CAT 5 cable, phone cable, and fiber optics at both end stations and racks.• Did trouble shooting and repairs.• Tested cables for correct performance.