Director Web Technology And Communications
• Coordinated expansion and integration of the company’s web properties and technology as it grew from 1500 to 7000 employees and revenue from $500m to $4b. Integrated web content and resources from acquired companies. • Led team of 12 employees and 8+ contractors and consultants on/offshore; budget approx. $5m ($2m operating, $3m projects). Managed numerous vendor relationships and licenses, development and operation expenses. • Architected systems and operational processes for the public site (www.juniper.net), customer support center, intranet. • Improved site quality, performance, usability, and ensured the web sites could scale for massive growth. Partner Center traffic grew more than 700% in 18 months. Evangelized user-center design and metrics-driven decisions. • Introduced ECM, collaboration and document management systems. Led business process change to scale with company growth. Implemented numerous redesigns of Juniper.net, enhancements for the Customer Support Center and lead creation of the Partner Center for channel sales enablement. • Consolidated intranet and established governance models, standards, and processes for managing web sites to ensure quality (Senior Manager of Intranet and User Interface). • Certified TL9000 auditor.