Bill Socquet

Bill Socquet Email and Phone Number

Vice President of Operations at Vibranalysis, Inc @ VIBRANALYSIS INC.
bronx, new york, united states
Bill Socquet's Location
Bronx, New York, United States, United States
Bill Socquet's Contact Details
About Bill Socquet

Bill Socquet is a Vice President of Operations at Vibranalysis, Inc at VIBRANALYSIS INC.. He possess expertise in vendor management, enterprise software, business analysis, process improvement, program management and 21 more skills.

Bill Socquet's Current Company Details
VIBRANALYSIS INC.

Vibranalysis Inc.

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Vice President of Operations at Vibranalysis, Inc
bronx, new york, united states
Website:
vibranalysisinc.com
Employees:
32
Bill Socquet Work Experience Details
  • Vibranalysis Inc.
    Vice President Of Operations
    Vibranalysis Inc. Jul 2016 - Present
    Bronx, New York
    Provide coaching and leadership support to the 50+ person organizations that comprise Vibranalyisis and VTI Operations.- Process Assessment and Improvement (Lean, Six Sigma, ConnectWise Manage)- Accountabilities Matrices (RACI, RAPID)- Performance Management Across Divisions- Key Performance Metrics Development (Dashboard)- Vendor Management, Internal, and Client Contract Development- Policy Development to meet OSHA, NYDOL, Federal and local entities requirement
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  • William Lane Llc
    Lead Business Consultant
    William Lane Llc Apr 2016 - Present
    Hartford, Connecticut Area
    Provide business solutions for qualitative/quantitative automated surveys to improve and/or optimize internal and external business proceses aligned with strategic growth and business initiatives,Internal Performance and External Relationship Automated Survey Development.
  • The Hartford
    Director, Enterprise Service Management
    The Hartford Sep 2014 - Feb 2016
    Hartford, Connecticut
    Program leadership for enterprise level, end user productivity improvements to be achieved by enhancing the operational capability to identify, prioritize and align enterprise IT efforts and resources on the highest impact opportunities. In 2015 the enterprise wide program tracked and led the reduction (50%) in critical incident tickets, an improvement in service restoration times (37%), additional business metrics improved and positioned the enterprise for future improvements in people, process and technology.
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  • The Hartford
    Director, Enterprise Solutions
    The Hartford Apr 2012 - Aug 2014
    Key leader in a multiple year transition of self managed contact center systems and applications to software as a service for multiple national and international enterprise business contact centers (6,500+ users) and a simultaneous VOIP implementation for all users 20,000+. Primarily accountable for establishing service management functions, quality assurance program, governance and creating audit controls related to the new services inclusive of contracted processes and service level agreements. Leader of a high performing, award winning program and operational team that managed this program to successful conclusion.
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  • The Hartford
    Director, Contact Center Technology Solutions
    The Hartford 1997 - Apr 2012
    "The Hartford's AARP call centers are leaders in their use of technology to improve the customer experience for their callers," said Ted Hopton, ICMI's membership director, "but it's not just technology that sets them apart. Top-to-bottom, The Hartford's call center operations are most impressive."
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  • The Hartford
    Project Manager
    The Hartford Feb 1986 - Aug 1997
    Mananged the Installation of the Voice Technology Platforms across the P&C Business Contact Centers
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Bill Socquet Skills

Vendor Management Enterprise Software Business Analysis Process Improvement Program Management It Strategy Sdlc Outsourcing Enterprise Architecture Change Management Contact Centers Call Centers Project Portfolio Management Call Center Business Intelligence Integration Sharepoint Pmo It Service Management Telecommunications Disaster Recovery Professional Services Itil Cloud Computing Crm Data Center

Bill Socquet Education Details

Frequently Asked Questions about Bill Socquet

What company does Bill Socquet work for?

Bill Socquet works for Vibranalysis Inc.

What is Bill Socquet's role at the current company?

Bill Socquet's current role is Vice President of Operations at Vibranalysis, Inc.

What is Bill Socquet's email address?

Bill Socquet's email address is bi****@****ord.com

What is Bill Socquet's direct phone number?

Bill Socquet's direct phone number is +121564*****

What schools did Bill Socquet attend?

Bill Socquet attended Post University, Post University.

What are some of Bill Socquet's interests?

Bill Socquet has interest in Children, Economic Empowerment, Education, Environment, Poverty Alleviation, Human Rights, Health.

What skills is Bill Socquet known for?

Bill Socquet has skills like Vendor Management, Enterprise Software, Business Analysis, Process Improvement, Program Management, It Strategy, Sdlc, Outsourcing, Enterprise Architecture, Change Management, Contact Centers, Call Centers.

Who are Bill Socquet's colleagues?

Bill Socquet's colleagues are Caleb Thornton, Jeancarlos Valerio Reyes, Arsen Dervishi, Rafhan Khalid, Michael Platoni, Linda Socquet, Osvaldo Camacho.

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