Bill Starkweather Email & Phone Number

Bristol, Indiana, United States

Elkhart, Indiana, United States

Administration- Centralized IT planning and purchasing for 7 locations. - Managed IT 3rd party relationships and vendor support. - Controlled spending while satisfying company needs by: - Performed needs analysis and developed long term implementation - Increased efficiency and reduced user frustration by standardizing equipment and software. -Reviewed all IT hardware and upgraded when applicable versus replacementTechnical Expertise and Project Management- Provided support for 175 users, 170 computers, 20 printers, 15 Windows Servers, and 8 network locations- Developed plan for migration of on-premises Exchange Server to Office 365 in Hybrid mode.- Implemented hardware replacement/upgrade plan of aged equipment.- Implemented and monitored computer and server patch management solution- Performed upgrade of approximately 40 computers from Window 7 to Windows 10- Upgraded or turned down 4 Windows Server 2010- Established IT security standards and policies for Windows Server, Windows 10, Cloud services, email, internet, endpoint protection, and network infrastructure.Implemented SysAid Help Desk and Asset Management - Microsoft Cloud services design and implementation of OneDrive, SharePoint, and Teams for users migrated to Office 365- Resolve end-user issues and taught users to expand and engage their own problem-solving abilities.- Eased end-user frustration by providing thorough pre-communication on any IT changes.

South Bend, Indiana

Administration- Developed and managed annual IT budget- Centralized IT planning and purchasing for 25 locations.- Controlled spending while satisfying company needs by: - Restructuring Microsoft licensing. - Renegotiating or canceling existing printing contracts. - Increased efficiency and reduced user frustration by standardizing equipment and software and by implementing hardware refresh program (replace 120 PC’s including software in 2 years).Technical Expertise and Project Management- Managed projects including system migration of 2 - O365 tenancies into a single tenancy and migration of on-premises Exchange Server to Office 365 in Hybrid mode.- Implementation of Modern Authentication and MFA across all users and devices, utilizing conditional access.- Increased security and decommissioned Microsoft Exchange servers by moving 120 email accounts Exchange Online.- Established IT security standards and policies for Windows Server, Windows 10, Cloud services, email, internet, endpoint protection and, network infrastructure.- Consolidation of 2 standalone Windows domains into a single domain, - Microsoft Cloud services design and implementation of OneDrive, SharePoint, and Teams for all users.- Increased data accessibility, efficiency, and security by migrating or archiving data, creating directory structure and file naming structure, developing permissions and cloud-based data retention policy for all-company data; reduced file storage by 70% by performing data clean up.- Resolve end-user issues and teach users to expand and engage their own problem-solving abilities.- Expanded service capabilities by mentoring and managing IT support professionals to deliver service to 150 employees at 25 locations.- Eased end-user frustration by providing thorough pre-communication on any IT changes.

Elkhart, Indiana

- Installed and supported 160 physical and virtual servers in a Windows Active Directory environment.- Managed and supported Microsoft Hyper-V environment, DHCP, DNS, VPN, Microsoft Exchange 2010.- Designed, managed, and utilized system tools including WSUS, MDT, WDS, SCUP, and SCCM.- Ensured member’s data safety by monitoring system backup and restoration processes on Windows servers.- Maintained consistent system performance by monitoring system performance and capacity and implemented performance tuning.- Designed and implemented corporate initiative projects including properly licensed Microsoft Office deployment via SCCM.- Manage and resolve up to 15 I/T service requests per day in multiple locations for 100 end users.- Setup and maintained I/T equipment including Shoretel VOIP phone system, PC workstations, servers, and peripherals.- Solved escalated desktop support ticket items as part of a 3-person I/T team.- Troubleshoot and resolve hardware, software, and connectivity problems, on servers and user workstations.- Managed network security including security policies, data access, virus protection, and patch management, and other endpoint management applications. - Produced documentation including procedures, diagrams, installation/configuration documents, and release notes. - Increased training capabilities and decreased help desk tickets by building knowledgebase for I/T, internal department, and end-user.- Reduced costs by managing relationships with software, hardware, and service providers.- Managed all mobile devices including MDM software and asset management.

Mishawaka, Indiana

- Administered and maintained multiple servers in a Windows Active Directory environment.- Supported DHCP, WINS, DNS, and remote access hardware and software.- Managed network security, including security policies, data access, virus protection, and patch management. - Managed network infrastructure to include router, firewall, switches, and up to 50 end-user connectivity.- Managed internet access, internet mail, and relationship with an outside vendor. - Managed hardware repair/support servers and desktops, desktop environment including application support, and software licensing. - Supported and maintained phone system and managed relationships with outside vendors.

Mishawaka, Indiana

• LAN/WAN Administrator responsible for Microsoft NT Infrastructure supporting connectivity across multiple sites including installation/configuration and support for Windows servers in Active Directory Environment• Directly supported (7x24x365) Windows servers located at the customer's Headquarters facility• Managed communication, firewalls, security, and data network infrastructure at clients. headquarters including Cisco switches and fiber backbone.• Supported TCP/IP 10BaseT Ethernet network with Cisco switches, VLANs, DHCP, DNS, and WINS servers.• Supported network services including Exchange, SQL, SNA, HIS, SMS, and IIS.• Designed, implemented, and supported SMS 2.0 infrastructure. Designed and deployed package to workstations enterprise-wide utilizing SMS.

South Bend, Indiana

• Responsible for planning, design, implementation and support of LANs and WANs• Project manager responsible for creating project plans and statements of work• Implemented platforms including Windows NT, and Novell networks• Analyzed and designed network workflow solutions• Implementation of routers, switches, hubs, and other communications equipment• Troubleshooting and support of network infrastructure problems and configurations• Support and troubleshooting of network-based applications and operating systems• Responsible for second-level support of desktop applications and operating systems • Developed appropriate skills for the configuration, design, and troubleshooting of servers

South Bend, Indiana, United States

• Gained skills necessary to perform repairs on personal computers and printers from many manufacturers• Completed factory certifications from various manufacturers• Developed skills necessary to diagnose printer and PC problems and repair to component level• Acquired extensive laser printer knowledge and repair• Created troubleshooting and repair procedures for co-workers• Assigned as a lead technician on a wide variety of complex issues • Assigned as a mentor to new technicians to assist in troubleshooting, computer repair, and customer relations • Completed industry training and certification courses

South Bend, Indiana, United States

• Responsible for monitoring mainframe operations including batch job processing and prioritization• Performed nightly backups and print jobs• Responsible for monitoring the line status of remote sites and batch processing• Assisted programmers in troubleshooting and fixing looping compiles• Created and monitored OCL and JCL batch processes