Bill Stavros

Bill Stavros Email and Phone Number

Consultant helping organizations solve frustrating challenges within sales, marketing & customer experience functions. @ Blueprint Interactions LLC
Bill Stavros's Location
Parsippany, New Jersey, United States, United States
Bill Stavros's Contact Details
About Bill Stavros

To be a little more specific, here are a few scenarios in which we can help:Customer Experience: - Your customer satisfaction scores are lower than you'd like - Your service team / call center isn't delivering consistent experiences to your customersSales & Marketing:- You aren't generating enough leads for sales to follow up on- You want to go through a rebrand to better differentiate your organization

Bill Stavros's Current Company Details
Blueprint Interactions LLC

Blueprint Interactions Llc

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Consultant helping organizations solve frustrating challenges within sales, marketing & customer experience functions.
Bill Stavros Work Experience Details
  • Blueprint Interactions Llc
    Founder
    Blueprint Interactions Llc May 2015 - Present
    Northern Nj
    Blueprint Interactions is a consultancy that was launched to help clients solve frustrating challenges within the areas of sales, marketing & customer experience.
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  • George'S Helping Hand 501 (C)(3)
    President
    George'S Helping Hand 501 (C)(3) Sep 2013 - Present
    The organization's mission is to make people's day a little brighter—specifically those in our local communities struggling with health and poverty issues.
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  • Proponent Federal Credit Union
    Vp Of Marketing & Member Experience
    Proponent Federal Credit Union Jan 2014 - Apr 2015
    During this time, we launched our new contact center. Results included: a better member experience, increased cross-sell and up-sell opportunities, a significantly reduced abandoned call rate, enhanced data capture and delivery of information through new technologies implemented, and more highly engaged and enthusiastic employees. All at a reduced cost to the organization. The success of the contact center also laid the foundation for future service delivery in branches.
  • Proponent Federal Credit Union
    Vice President Marketing
    Proponent Federal Credit Union Dec 2007 - Dec 2013
    Instead of hiring a VP from the outside, the organization promoted me into the position to handle various initiatives including, new member acquisition, retention and increasing value of existing members. In addition, I had the responsibility of helping architect and deploy various new products and services designed to improve the member experience, grow core deposits/loans and/or improve staff efficiencies.During this period, I also was given the unique opportunity to lead the transformation of member service delivery—starting with Proponent's contact center. For starters, I conceptualized, engineered and lead an 18-month phase-out for closing the NJ call center while simultaneously developing the North Carolina facility (where our new contact center would be located) all while maintaining business continuity. I also helped design and develop service blueprints to map out our desired customer experience for the most common call types. These blueprints helped build the foundation for delivering consistent experiences for members and prospects and later became instrumental in training process for on-boarding new agents. This exercise also helped better align and create synergy between various internal support areas and front-line employees.
  • Proponent Federal Credit Union
    Marketing Director
    Proponent Federal Credit Union Aug 2005 - Dec 2007
    Once our VP of Marketing left the company, I was given the opportunity to work more closely with senior people through meetings and various projects. That said, one of the first initiatives was internal rebranding of the our department—due to efforts from everyone on our team and the freedom to make decisions, we were able to significantly improve the overall perception of the department (based on internal service surveys).
  • Proponent Federal Credit Union
    Marketing Manager
    Proponent Federal Credit Union Jan 2003 - Jul 2005
    During my first semester in grad school, I quickly landed a job with Proponent. I was initially hired to support the implementation and execution of Proponent’s new brand, including a name change (formerly HLR Federal Credit Union) as well as helping launch new promotions, which included internal communication and presentations.
  • Pike & Fischer Publishing
    Event Marketing Consultant
    Pike & Fischer Publishing Oct 2002 - Jan 2003
    Through a former colleague at IQPC, Pike & Fischer had reached out to me in need of a temporary event marketing consultant for a few of their conferences. Here I was responsible for generating attendance as well as initiating and managing strategic partnerships with external publications and associations to help increase credibility, generate additional exposure and reduce list rental expenditures. Our “Contracting w/ Homeland Security” conference generated over $100K in attendee revenue.
  • Wgs Food Distributors
    Marketing/Sales Director
    Wgs Food Distributors Sep 2001 - Dec 2002
    WGS was a small family-owned food distribution business that delivered various supplies—primarily spices and other ancillary products—to diners and restaurants in NJ. At WGS, I had first-hand experience in direct sales and client relationship building. During my brief tenure, we increased overall revenue by 13%.
  • Iqpc
    Sr. Marketing Manager
    Iqpc Aug 1997 - Sep 2001
    In my first full-time position, I was responsible for generating attendance to various conferences and events (over 50 per year), primarily in the area of Human Resources via direct marketing. Fortunately, I had strong leaders that helped expedite my learning curve and build foundational skills—with just a few years of experience, I was able to help generate over $5.5 million in gross revenue and $1.3 million in net profit in 2000. Over time, I was given additional responsibilities, including training new marketing managers on list research, analyzing response history, segmentation, merge purge and vendor management.
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Bill Stavros Skills

Marketing Management Leadership Strategic Partnerships Market Research Direct Marketing Lead Generation Training Business Development Strategy B2b Sales Customer Service Vendor Management Budgets Start Ups Analysis Business Planning Project Management Team Leadership Crm Direct Mail Newsletters Microsoft Office Internal Communications

Bill Stavros Education Details

Frequently Asked Questions about Bill Stavros

What company does Bill Stavros work for?

Bill Stavros works for Blueprint Interactions Llc

What is Bill Stavros's role at the current company?

Bill Stavros's current role is Consultant helping organizations solve frustrating challenges within sales, marketing & customer experience functions..

What is Bill Stavros's email address?

Bill Stavros's email address is bs****@****fcu.org

What is Bill Stavros's direct phone number?

Bill Stavros's direct phone number is +197333*****

What schools did Bill Stavros attend?

Bill Stavros attended New York University, Montclair State University, Parsippany High School.

What skills is Bill Stavros known for?

Bill Stavros has skills like Marketing, Management, Leadership, Strategic Partnerships, Market Research, Direct Marketing, Lead Generation, Training, Business Development, Strategy, B2b, Sales.

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