Responsible for project management, customer relationship management, B2B pre-sales and sales, and all Technical Consultant duties (below).

Provide content consulting services, including:• Content strategy development• Localization workflow• Taxonomy and terminology • Content management and development technology implementation• Customer training

Provided consultative and contract services to clients involving:* Acrolinx implementation* DITA content migration from InDesign and Framemaker* Content strategy consulting

Reported to the President of LinguaLinx to establish and manage GlobalScript, a new division offering content strategy services. • Researched enterprise tools for linguistic analysis; implemented Acrolinx IQ• Trained staff in using Acrolinx for term harvesting, content reuse, and linguistic analysis for a 20% reduction in localization cost • Coordinated and performed project work for multilingual CMS (content management system)-driven websites, technical documentation, e-learning modules, and marketing collateral• Presented and participated at numerous content development conferences including LavaCon, STC Summit (annual conference), Lectora User Conference, Localization World, and Intelligent Content• Managed the corporate rebranding of LinguaLinx and brand creation for GlobalScript• Supervised development of traditional and social media marketing content for both LinguaLinx and GlobalScript

• Created single-sourced online help for retail software applications using the Adobe Technical Communication Suite• Developed and delivered web-based training about single-sourcing methodologies and practices• Created online help using MadCap Flare for a learning management system for the health care industry• Evaluated clients’ content development workflows and templates; developed improved templates and single-sourcing workflows

Reported to the Vice President of Global Development Resources to mentor and align a global team of technical writers across multiple lines of business. My responsibilities grew to include improving internal company communications and driving brand adoption in engineering.• Developed a content strategy for technical documentation and internal communications across all software business units• Unified writers in four different business units into one global team to share content, technology, and work practices• Managed a pilot migration from a single-sourced FrameMaker and WebWorks ePublisher to DITA (Darwin Information Typing Architecture, an XML standard)• Advised IT and executive leadership through adoption of SharePoint as a central corporate collaboration platform• Tested the SharePoint collaboration platform for usability and trained management and employees on using the platform• Coordinated and disseminated internal messaging for company leadership to employees regarding major organizational restructuring efforts• Developed an internal news blog to improve internal messaging to over 1,000 employees world-wide• Co-organized and executed a global technical summit for 300 engineering and professional services associates

Managed a team of six local technical writers in addition to my technical writing duties. Partnered with peer managers in other offices to improve global content authoring practices.• Led documentation efforts across multiple projects, development teams, and geographic locations• Organized global technical writing summits to enable writers to share work practices and collaborate on improvement initiatives• Pioneered C# documentation development within our engineering department and automated the publishing of context-sensitive help for a .NET-based geospatial business analytics SDK (software development kit) using Visual Studio and nDoc (precursor to Sandcastle)• Streamlined documentation development practices and developed an unstructured content reuse strategy which enabled the team to meet a 50% increase in product documentation demands

• Audited the company’s existing documentation infrastructure and practices to find areas for improvement and eliminate duplication of effort• Redesigned all FrameMaker templates and led writers in migrating to new templates• Implemented a single-source documentation workflow using FrameMaker and WebWorks ePublisher for all documentation development and production• Trained all writers on single-source content development practices using FrameMaker and WebWorks ePublisher• Wrote and published documentation for geospatial business analytics software products using FrameMaker and WebWorks ePublisher

• Implemented a single-source documentation workflow using FrameMaker and WebWorks ePublisher for all documentation development and production• Trained all writers on single-source content development practices using FrameMaker and WebWorks ePublisher• Wrote and published documentation for enterprise identity and access management software using FrameMaker and WebWorks ePublisher

• Implemented a template-driven single-source documentation workflow for all documentation development and production• Designed all templates for documentation use• Merged the creation of training and documentation content, reducing duplication of effort• Wrote and published documentation for online newspaper publishing software using Microsoft Word, Microsoft Access, and HTML

• Implemented a template-driven single-source documentation workflow for all documentation development and production• Trained all writers on single-source content development practices• Designed all templates for documentation use• Merged the creation of training and documentation content, reducing duplication of effort• Wrote and published documentation for telecommunications billing and infrastructure management software using Adobe FrameMaker and WebWorks ePublisher• Implemented an in-house bulk CD burning operation for all product documentation

• Directed online help development and consulting efforts within the company• Researched and trained others on the latest online help and web publishing technologies• Wrote and published online help for company clients in the software, insurance, and consumer services industries using RoboHelp, Doc-to-Help, Folio, Microsoft Help Workshop, and HTML Help Workshop

• Formatted translated content to match the original source materials using Microsoft Word, Quark Xpress, and manual camera-ready layout techniques• Created software macros to save time on repetitive formatting tasks• Created templates for repeat jobs to aid in the translation and formatting process