Bill Swallow Email & Phone Number

Clifton Park, New York, United States

Responsible for project management, customer relationship management, B2B pre-sales and sales, and all Technical Consultant duties (below).

• Provide content consulting services, including:
• Content strategy development
• Localization workflow
• Taxonomy and terminology
• Content management and development technology implementation
• Customer training

Clifton Park, New York, United States

Provided consultative and contract services to clients involving:* Acrolinx implementation* DITA content migration from InDesign and Framemaker* Content strategy consulting

Cohoes, New York, United States

• Reported to the President of LinguaLinx to establish and manage GlobalScript, a new division offering content strategy services.
• Researched enterprise tools for linguistic analysis; implemented Acrolinx IQ
• Trained staff in using Acrolinx for term harvesting, content reuse, and linguistic analysis for a 20% reduction in localization cost
• Coordinated and performed project work for multilingual CMS (content management system)-driven websites, technical documentation, e-learning modules, and marketing collateral
• Presented and participated at numerous content development conferences including LavaCon, STC Summit (annual conference), Lectora User Conference, Localization World, and Intelligent Content
• Managed the corporate rebranding of LinguaLinx and brand creation for GlobalScript

Clifton Park, New York, United States

• Created single-sourced online help for retail software applications using the Adobe Technical Communication Suite
• Developed and delivered web-based training about single-sourcing methodologies and practices
• Created online help using MadCap Flare for a learning management system for the health care industry
• Evaluated clients’ content development workflows and templates; developed improved templates and single-sourcing workflows

Troy, New York, United States

• Reported to the Vice President of Global Development Resources to mentor and align a global team of technical writers across multiple lines of business. My responsibilities grew to include improving internal company.
• Developed a content strategy for technical documentation and internal communications across all software business units
• Unified writers in four different business units into one global team to share content, technology, and work practices
• Managed a pilot migration from a single-sourced FrameMaker and WebWorks ePublisher to DITA (Darwin Information Typing Architecture, an XML standard)
• Advised IT and executive leadership through adoption of SharePoint as a central corporate collaboration platform
• Tested the SharePoint collaboration platform for usability and trained management and employees on using the platform

Troy, New York, United States

• Managed a team of six local technical writers in addition to my technical writing duties. Partnered with peer managers in other offices to improve global content authoring practices.
• Led documentation efforts across multiple projects, development teams, and geographic locations
• Organized global technical writing summits to enable writers to share work practices and collaborate on improvement initiatives
• Pioneered C# documentation development within our engineering department and automated the publishing of context-sensitive help for a.NET-based geospatial business analytics SDK (software development kit) using Visual.
• Streamlined documentation development practices and developed an unstructured content reuse strategy which enabled the team to meet a 50% increase in product documentation demands

Troy, New York, United States

• Audited the company’s existing documentation infrastructure and practices to find areas for improvement and eliminate duplication of effort
• Redesigned all FrameMaker templates and led writers in migrating to new templates
• Implemented a single-source documentation workflow using FrameMaker and WebWorks ePublisher for all documentation development and production
• Trained all writers on single-source content development practices using FrameMaker and WebWorks ePublisher
• Wrote and published documentation for geospatial business analytics software products using FrameMaker and WebWorks ePublisher

Westborough, Massachusetts, United States

• Implemented a single-source documentation workflow using FrameMaker and WebWorks ePublisher for all documentation development and production
• Trained all writers on single-source content development practices using FrameMaker and WebWorks ePublisher
• Wrote and published documentation for enterprise identity and access management software using FrameMaker and WebWorks ePublisher

Troy, New York, United States

• Implemented a template-driven single-source documentation workflow for all documentation development and production
• Designed all templates for documentation use
• Merged the creation of training and documentation content, reducing duplication of effort
• Wrote and published documentation for online newspaper publishing software using Microsoft Word, Microsoft Access, and HTML

Albany, New York, United States

• Implemented a template-driven single-source documentation workflow for all documentation development and production
• Trained all writers on single-source content development practices
• Designed all templates for documentation use
• Merged the creation of training and documentation content, reducing duplication of effort
• Wrote and published documentation for telecommunications billing and infrastructure management software using Adobe FrameMaker and WebWorks ePublisher
• Implemented an in-house bulk CD burning operation for all product documentation

Norwalk, Connecticut, United States

• Directed online help development and consulting efforts within the company
• Researched and trained others on the latest online help and web publishing technologies
• Wrote and published online help for company clients in the software, insurance, and consumer services industries using RoboHelp, Doc-to-Help, Folio, Microsoft Help Workshop, and HTML Help Workshop

Schenectady, New York, United States

• Formatted translated content to match the original source materials using Microsoft Word, Quark Xpress, and manual camera-ready layout techniques
• Created software macros to save time on repetitive formatting tasks
• Created templates for repeat jobs to aid in the translation and formatting process

Bs, Communication

Activities and Societies: Grand Marshall Week Committee Delta Phi fraternityMinor in Electronic Media Arts

High School Diploma, College/University Preparatory And Advanced High School/Secondary Diploma Program